Intake Specialist

Philippines·Angeles Citymid

Patient Access RepresentativeHealthcare Non-Clinical

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Quick Summary

Key Responsibilities

Contact doctors’ offices, physicians, and medical facilities by phone to request medical records and supporting documentation.

Technical Tools

Patient Access RepresentativeHealthcare Non-Clinical

We are seeking a highly organized, detail-oriented, and proactive Medical Records Clerk & Intake Specialist to join our team remotely. This position is ideal for someone who communicates confidently in English, has strong computer skills, and is comfortable contacting doctors’ offices to obtain medical records and follow up persistently until documents are received.

The successful candidate will also assist with incoming phone calls and patient intake, making excellent communication and customer service skills essential.

Responsibilities

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Contact doctors’ offices, physicians, and medical facilities by phone to request medical records and supporting documentation.
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Follow up persistently and professionally on outstanding records requests until the necessary documentation is received.
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Track, organize, and maintain medical records requests to ensure accurate and timely completion.
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Review incoming documentation for completeness and accuracy.
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Answer incoming phone calls and assist patients, healthcare providers, and other callers professionally.
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Conduct patient intake by gathering and verifying required information and entering it accurately into the company’s computer systems.
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Maintain organized electronic files and update patient records and internal tracking systems.
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Communicate effectively with doctors’ offices, patients, and internal team members.
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Handle confidential patient information responsibly and follow applicable privacy and security procedures.
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Perform additional administrative duties as needed.

Excellent written and spoken English, with clear pronunciation and strong telephone communication skills.
Confident and assertive when speaking with doctors’ offices and following up on requests.
Extremely detail-oriented, organized, and dependable.
Must type at least 40 wpm.
Strong computer skills, including proficiency with email, spreadsheets, online systems, and data entry.
Able to multitask, prioritize assignments, and manage outstanding requests without constant supervision.
Professional telephone etiquette and a customer-service-oriented attitude.
A reliable computer, stable high-speed internet connection, and a quiet home office.
Previous experience in medical records, healthcare administration, medical billing, patient intake, or a similar role is preferred.
Familiarity with medical terminology and electronic medical record systems is an advantage.
Experience handling confidential healthcare information is highly desirable.

At Clark Outsourcing, we’re redefining what it means to work in a BPO. This isn’t your regular office setup - it’s where careers flourish, friendships grow, and fun is always part of the deal. Our culture is unmatched (seriously, our team swears by it), and we promise you’ll have to experience it yourself to believe it.

Here’s what’s in store for you:

What We Offer

~1 min read

At CO, it’s not just about work - it's about loving where you work. Ready to experience the best workplace ever? We can’t wait to welcome you to the team!