Maintenance Dispatcher / Tenant Coordinator

We're looking for a highly organized and customer-focused Maintenance Dispatcher / Tenant Coordinator to serve as the primary point of contact for tenant maintenance requests. In this role, you'll coordinate service calls, schedule technicians efficiently, and ensure maintenance issues are resolved promptly while providing excellent customer service to tenants.

• →Receive and respond to tenant maintenance requests via phone, email, or other communication channels.
• →Assess maintenance issues and determine the appropriate course of action.
• →Schedule and dispatch maintenance technicians to the appropriate properties based on priority, availability, and location.
• →Coordinate technician schedules to maximize efficiency and minimize response times.
• →Maintain accurate records of maintenance requests, work orders, and job status updates.
• →Communicate with tenants regarding appointment schedules, delays, and resolution of maintenance issues.
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  Monitor open work orders and follow up to ensure timely completion.

• →Collaborate with property management and maintenance teams to resolve tenant concerns effectively.
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  Escalate urgent or complex maintenance issues when necessary.

• →Provide exceptional customer service while maintaining professionalism in all interactions.

• 1–2 years of experience in an administrative, customer service, dispatch, or office support role.
• Experience handling a high volume of inbound and outbound phone calls in a fast-paced environment.
• Strong scheduling, coordination, and organizational skills with excellent attention to detail.
• Ability to prioritize multiple tasks and adjust quickly to changing priorities.

• Excellent verbal and written communication skills.

• Customer-focused with strong problem-solving and conflict-resolution abilities.
• Comfortable learning and using scheduling, dispatch, and property management software.
• Tech-savvy with proficiency in Microsoft Office and other business applications.
• Self-motivated, dependable, and able to work independently while collaborating with a team.

• High level of professionalism, integrity, and accountability

• Experience in property management, maintenance coordination, HVAC, plumbing, electrical, or construction dispatching.

• Experience with the software Rent Management.

• Familiarity with work order or property management systems.

• Experience coordinating field service technicians is a plus

At Clark Outsourcing, we're redefining what it means to work in a BPO. This isn't your regular office setup --it's where careers flourish, friendships grow, and fun is always part of the deal. Our culture is unmatched (seriously, our team swears by it), and we promise you'll have to experience it yourself to believe it.

Here's what's in store for you:

At CO, it's not just about work -- it's about loving where you work. Ready to experience the best workplace ever? We can't wait to welcome you to the team!