Medical Scheduler

The Medical Scheduler plays a vital role in coordinating care services, managing schedules, and providing both administrative and on-call support to ensure smooth day-to-day operations. This position requires excellent organizational, communication, and multitasking skills, as well as the ability to handle after-hours or on-call responsibilities with professionalism and care.

• Assess client needs to assign the most suitable caregivers or nurses based on skills, availability, and compatibility.
• Coordinate and manage daily schedules for caregivers, nurses, and clients using Alora and ABS systems.
• Ensure timely and appropriate caregiver replacements in case of absences or emergencies.
• Adjust schedules as needed to accommodate client requests, staff availability, or urgent coverage.
• Provide on-call support by responding to calls, texts, or emails after business hours to handle schedule changes, urgent staffing requests, or client concerns.

• Assist with client documentation, data entry, and filing of medical or administrative records.
• Run reports, maintain tracking sheets, and organize operational data for management review.
• Support HR and operations with onboarding documentation and credential tracking as needed.
• Maintain confidentiality and accuracy of all client and caregiver information.

• Monitor caregiver and nurse attendance daily, ensuring accurate timekeeping and prompt follow-ups on discrepancies.

• Address clocking in/out issues and scheduling conflicts professionally.

• Provide basic tech support and assistance for staff accessing scheduling systems.
• Ensure all activities adhere to company policies and healthcare regulations.

• Serve as a primary point of contact for clients, caregivers, and internal staff.
• Handle new patient intake calls, gather information, and enter details into the ABS system.

• Respond to incoming calls and emails promptly and professionally.

• Develop and maintain positive relationships with clients, caregivers, and nurses.
• Communicate with RN Care Managers to relay client condition updates and coordinate care needs.
• Provide feedback to nursing staff based on client satisfaction and performance.

• Identify and recommend process improvements for scheduling efficiency and service quality.
• Participate in team meetings, training sessions, and performance discussions.
• Support operational initiatives that enhance caregiver retention, client satisfaction, and overall efficiency.

• Proven experience in scheduling, coordination, or administrative support, preferably in healthcare, home care, or medical staffing.

• Strong organizational skills and attention to detail.

• Excellent written and verbal communication skills.

• Compassionate and empathetic approach to clients and caregivers.

• Proficiency in scheduling software (ABS, or similar systems).

• Intermediate Microsoft Excel and data management skills.

• Ability to multitask, prioritize, and handle urgent situations calmly.

• Comfortable managing after-hours or on-call responsibilities.

• Knowledge of healthcare regulations and compliance is a plus.

• Team-oriented, adaptable, and solution-driven attitude.

• Flexible and adaptable when it comes to work schedules or shift coverage.

At Clark Outsourcing, we’re redefining what it means to work in a BPO. This isn’t your regular office setup - it’s where careers flourish, friendships grow, and fun is always part of the deal. Our culture is unmatched (seriously, our team swears by it), and we promise you’ll have to experience it yourself to believe it.

Here’s what’s in store for you:

At CO, it’s not just about work - it's about loving where you work. Ready to experience the best workplace ever? We can’t wait to welcome you to the team!