On call Supervisor - Healthcare

We are seeking a dedicated On Call Supervisor to join our healthcare operations team, supporting an existing client. In this role, you will be responsible for supervising on-call operations, ensuring timely and effective responses, and maintaining high standards of service delivery within a healthcare environment.

• →Supervise and coordinate on-call staff, ensuring coverage and timely response to client needs
• →Monitor and manage incoming requests, escalating urgent matters as needed
• →Ensure compliance with healthcare protocols, policies, and client-specific requirements
• →Maintain accurate records of on-call activities, incidents, and resolutions
• →Serve as a point of escalation for staff and clients, providing guidance and support
• →Collaborate with the client team to align on-call operations with service expectations
• →Utilize CRM tools to track, document, and manage workflows efficiently
• →

  Provide regular reports on on-call performance and operational metrics

• At least 2–3 years of experience in a supervisory role, preferably within healthcare or a related service industry
• Strong leadership and communication skills, with the ability to manage teams effectively
• Proficiency with CRM tools, including Zendesk, Salesforce, Zoho, Airtable, and Monday.com
• Ability to work on-call schedules, including flexibility for after-hours coverage as required
• Excellent problem-solving skills and the ability to remain calm under pressure

• Strong attention to detail and organizational skills

• Knowledge of healthcare operations or patient care standards is an advantage

At Clark Outsourcing, we’re redefining what it means to work in a BPO. This isn’t your regular office setup - it’s where careers flourish, friendships grow, and fun is always part of the deal. Our culture is unmatched (seriously, our team swears by it), and we promise you’ll have to experience it yourself to believe it.

Here’s what’s in store for you:

At CO, it’s not just about work - it's about loving where you work. Ready to experience the best workplace ever? We can’t wait to welcome you to the team!