Total Care Shared Service Support

Provide support to a variety of teams within the Total Care Department. Coordinate routine tasks within the functional areas of Sales Service, Order Expediting, Order Verifying, Accounts Payables, Accounts Receivables,and Billing.

• →Support smooth document transfer to Vision360 (Automated AP System) by setting up and maintaining vendor invoice profiles in OCR software (PSIcapture)
• →Identify and resolve document reading errors
• →Support AP and Billing teams by monitoring OCR software error queues, coordinating resolutions, and ensuring invoices with errors are processed efficiently
• →Upload Customer Invoices to client portals
• →Update Customer Accounts including Sales Tax Exemption Status and general notes
• →Monitor and manage email inboxes to ensure timely responses and action
• →Support the Order Expediting team by entering information received from vendor emails or vendor websites into systems
• →Contact vendors to acquire updates on orders including proof status, shipping status, and tracking information.
• →Enter notes in systems.
• →Contact vendors in order to resolve errors related to the invoices
• →Generate and analyze reports using multiple systems
• →Maintain orders within ERP and Order Management System including changes to addresses, quantities, pricing, etc
• →Perform other duties as assigned

• General proficiency in computer operations
• Familiarity with Microsoft Office 365 applications, including Word, Excel, Outlook, and Teams
• Strong data entry and data validation skills
• Ability to work independently and collaboratively within a multifunctional team
• Effective time management skills with the ability to switch tasks and manage priorities efficiently
• At least 1 year of related clerical experience

At Clark Outsourcing, we’re redefining what it means to work in a BPO. This isn’t your regular office setup - it’s where careers flourish, friendships grow, and fun is always part of the deal. Our culture is unmatched (seriously, our team swears by it), and we promise you’ll have to experience it yourself to believe it.

Here’s what’s in store for you:

At CO, it’s not just about work - it's about loving where you work. Ready to experience the best workplace ever? We can’t wait to welcome you to the team!