Virtual Nurse

The Virtual Nurse  is responsible for scheduling of field staff, managing all touch-points (field staff, care recipient and family caregiver) and client care standards, and ensuring the branch meets or exceeds inquiry conversion goals.

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  Manage customer care procedures and serve as the primary client contact.

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  Meet or exceed inquiry-to-client conversion goals.

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  Ensure high-quality care at all client touchpoints (phone, in-home consultation, follow-ups at 24 hours, 7 days, and every 30 days).

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  Support intake calls, referrals, and service standards.

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  Maintain client satisfaction scores of 9+ and deliver a “perfect 10” experience.

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  Review and communicate client care plans with staff.

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  Report changes in client condition to the Director of Nursing (DON).

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  Prepare clinical notes and summaries.

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  Counsel clients and families on care needs.

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  Supervise and coach nursing staff virtually.

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  Conduct performance evaluations of CNAs.

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  Ensure compliance with local, state, and federal laws.

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  Participate in performance improvement activities.

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  Maintain client records and share updates with referral sources.

• Answer office phones professionally.

• File, scan, and upload employee/client documents weekly.

• Process new hire paperwork and maintain compliance.

• Enter new clients/employees into ABS within 24 hours.

• Review schedules daily for accuracy and resolve clock-in/out issues.

• Support technology tools (ABS2, Workbright, RingCentral, Hireology, BrightConnect).

• Assist with audits and intake calls as directed.

• Collaborate with the Recruiter and DON on staffing needs.

• Monitor employee credentials and performance.

• Schedule staff for client engagements up to 3 months in advance.

• Provide weekly client schedules and manage staff absences.

• Ensure consistent staffing with minimal overtime 

• Conduct quality assurance touchpoints 

• Process schedules for clients

• Minimum High School Diploma required, though prefer Bachelor’s Degree

• LPN, RN, EMT certified or equivalent preferred but not required.

• CPR Certification

• Strong leadership and management skills.

• Nursing background with the ability to supervise and coach staff.

• Excellent communication and organizational skills.

• Proficiency with scheduling and healthcare technology systems.

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At Clark Outsourcing, we’re redefining what it means to work in a BPO. This isn’t your regular office setup - it’s where careers flourish, friendships grow, and fun is always part of the deal. Our culture is unmatched (seriously, our team swears by it), and we promise you’ll have to experience it yourself to believe it.

Here’s what’s in store for you:

At CO, it’s not just about work - it's about loving where you work. Ready to experience the best workplace ever? We can’t wait to welcome you to the team!