Customer Success Technician

• Assist the front-end Builder with daily supervision and execution of the construction schedules to deliver homes on schedule through adherence to even-flow production
• Conduct Demonstration and Verification walkthroughs with Customers before closing
• Deliver all homes with Zero Defects at the time of closing
• Coordinate and manage Trade Partners to deliver high-quality homes while meeting budgets
• Conduct daily inspections of every home to ensure the work is completed to Oakwood’s specifications and the job site is ready for the following Trade Partner
• Coordinate with the Community Teams and Support Center to maintain accurate records
• Coordinate with Customer Care Associates to ensure homeowner issues are quickly resolved
• Call and walk required inspections
• Create and manage multiple punch lists
• Maintain a clean job site for Trade Partners, Customers, and municipalities
• Cross-train with other Associates to learn new skills needed for advancement
• Take responsibility for the job site when other managers are absent
• Perform related projects as assigned
• Maintain compliance with all company policies and procedures

• Desire to learn about the residential construction industry
• Excellent organization and project management skills
• Excellent ability to multi-task, strong attention to detail, effectiveness at prioritization, and very adaptable
• Good verbal and written communication skills, including communication with internal and external customers.
• Ability to work under pressure and meet deadlines while maintaining a positive attitude and providing exemplary customer service.
• Ability to hold oneself accountable and possess a high degree of self-awareness
• Valid driver’s license and reliable vehicle
• Ability to perform the essential job functions consistently safely and successfully with the ADA, FMLA, and other federal, state, and local standards, including meeting qualities and / or quantitative productivity standards.
• Ability to maintain regular, punctual attendance consistent with the ADA, FMLA, and other federal state local standards.
• Know and understand the Core Values and adhere to all company policies and procedures.
• Must be willing to participate in a Rotational Emergency on call Schedule that includes some nights and weekends included: requirements must be available to a rotating emergency on call schedule to support all Market teams and customers base needs.
• Other duties as assigned.

• Ability to safely and successfully perform the essential job functions consistent with the ADA, FMLA, and other federal, state, and local standards, including meeting qualitative and/or quantitative productivity standards.
• Ability to maintain regular, punctual in person attendance consistent with the ADA, FMLA, and other federal, state, and local standards.
• Must be able to lift and carry up to 25 pounds.
• Must be able to talk, listen and speak clearly

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