Service Desk Tech I

Clayton Service Desk is part of Enterprise Technology Operations and works closely in hand

with Desktop Support as well as Systems Engineering teams to provide end-user support for

hardware and software issues. We interact regularly with Networking, Security,

Infrastructure as well as Applications Support Coordinators as escalation points to help

quickly address and resolve reported issues. We are a high velocity team that consistently

meets and exceeds specific performance metrics. This is a great role to learn about Clayton

and the specific technologies present in the organization.

• Phone queue support

• Incident (ticket) queue management

• Active Communication with customers, team, leadership

• Diagnosing and troubleshooting hardware, software and network issues

• Solutioning based on the issue and details provided by customers

• Remote troubleshooting

• Problem-solving, analytical, and team-player skills.

• Keen attention to detail, organized, and ability to articulate and document potential

solutions.

• Customer service focus demonstrated by prompt communication via email, phone

calls, Teams messages, etc.

• Ability to perform remote troubleshooting through diagnostic techniques and

pertinent questions.

• Must be a self-starter who can function remotely with minimal supervision.

• Ability to work effectively within time constraints, changing priorities, and

independently.

• Excellent interpersonal, verbal, and written communication skills and the ability to

interact with a diverse group of team members, including executives, managers, IT

professionals, and subject matter experts.

• Excellent analytical problem-solving skills with the ability to think outside of the

box.

• Flexibility to work a variety of shifts. This shift is for 11:00am - 8:00pm Eastern.

• Performs other duties as required or assigned which are reasonably within the

scope of the duties in this job classification.

• Customer Support

• Issue Tracking

• IT Service Management

• Knowledge Management

• Network Troubleshooting

• Process Improvement

• System Administration

• System Configuration

• Technical Support

• Accountability

• Active Listening

• Business Acumen

• Collaboration and Teamwork

• Communicating

• Extended Task Focus

• Helpfulness

• Information Seeking

• Service Focus

• Applying Standard Practices

Clayton is committed to opening doors to a better life. Clayton is a leading single-family,

values-driven home builder dedicated to attainable housing, sustainable practices and

creating a world-class experience for customers and team members. Our company portfolio

includes a broad offering of attainable housing, and as a vertically integrated home builder,

we are uniquely positioned to serve customers through every stage of the homeownership

journey – building, selling, financing, and insuring homes.