Client Service Advocate

(united States)Remote

Other

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Quick Summary

Overview

ClearStar, Inc. is a 30-year leader in background and medical screening technology and a seven-time Inc. 5000 honoree.

Technical Tools

Other

ClearStar, Inc. is a 30-year leader in background and medical screening technology and a seven-time Inc. 5000 honoree. The Client Service Advocate serves as a primary point of contact for ClearStar’s retail clients, providing real-time support, training, and problem resolution across phone, email, and live chat.

Responsibilities

~1 min read

Provide front-line support to clients via phone, email, and live chat, delivering timely and accurate guidance on ClearStar’s platforms including Aurora, ScreenMeNow, MIS Admin, and Gateway Tools.
Troubleshoot client issues, analyze service configurations, and deliver clear, actionable solutions.
Document all case activity from intake through resolution using Zendesk CRM with accuracy and consistency.
Manage multiple active priorities and cases independently while maintaining quality and follow-through.

Support client training needs through virtual demos and screen-sharing sessions via MS Teams.
Explain technical concepts and platform functionality clearly and accessibly to clients with varying levels of technical fluency.
Provide input on platform features, documentation, and support resources to improve the overall client experience.

Collaborate with internal teams, including Technical Services, Records & Verification, Sales, Implementation, and Account Management, to resolve cases and ensure accurate client configurations.
Assist with order management tasks and supplier configuration updates as needed.
Participate in system testing and quality assurance activities for new features, platform updates, and configuration changes.
Contribute to internal process improvements and knowledge base development.

Requirements

~1 min read

Associate’s degree or higher preferred; equivalent combination of education and experience considered.
1–2 years of client service, support, or helpdesk experience in a technology-driven environment.
Familiarity with CRM and ticketing systems; Zendesk experience preferred.
Proficiency with Microsoft Office Suite and web-based collaboration tools.
Strong written and verbal communication skills, including professional phone and virtual platform etiquette.
Demonstrated ability to manage multiple priorities and work independently with minimal direction.
High attention to detail and accuracy in documentation, case handling, and data entry.
Ability to explain technical concepts in a clear, user-friendly manner to non-technical audiences.
Reliable high-speed internet connection; cable or fiber preferred with a minimum of 75 Mbps download and 10 Mbps upload.
Dedicated home office space that is quiet, secure, and free of distractions during working hours.
Physical U.S. address required for equipment delivery (no PO boxes).

Knowledge of the background screening industry, FCRA, and applicable compliance regulations.
Experience conducting virtual training sessions or product demonstrations.
Familiarity with ClearStar’s platform ecosystem including Aurora, ScreenMeNow, MIS Admin, and Gateway Tools.

Contract period: The role begins as a six-month, full-time contract engagement.
Conversion to employment: At the end of the contract, contractors who meet ClearStar’s standards will be offered a full-time employee position. Those standards include:
- Consistent attendance and punctuality, including reliable availability during scheduled hours.
- Performance that meets expectations for case quality, accuracy, responsiveness, and documentation.
- Professional conduct and alignment with ClearStar’s values.
- Steady progress toward the outcomes in What Success Looks Like in 6 Months below.
Ongoing feedback: You’ll get regular check-ins with your manager during the contract period, so you always know where you stand.

Client cases are being resolved accurately and promptly across all support channels, with high-quality Zendesk documentation on every case.
Platform knowledge is strong and growing, with clients receiving confident, clear guidance on Aurora, ScreenMeNow, and related tools.
Cross-functional relationships with Technical Services, Records & Verification, and Account Management are productive and collaborative.
Virtual training sessions and demos are delivered professionally and effectively.
Process improvement contributions are visible, with at least one knowledge base or workflow enhancement underway.

What We Offer

~1 min read

During the six-month contract period, the pay rate for this position is $18-21.50 per hour, depending on experience, skills, and qualifications. When the contractor converts to employment, the base salary range is $37,440–$45,000 annually, and the employee becomes eligible for ClearStar’s benefits and may also be eligible for performance-based incentive compensation. ClearStar is committed to pay equity and transparency. Actual compensation will be determined based on the candidate’s experience, skills, and qualifications in relation to the requirements of the role.

ClearStar is an equal opportunity employer. This description reflects the general nature and level of work assigned to this role and is not a comprehensive inventory of all duties or qualifications.

Location & Eligibility

Where is the job

Worldwide

Fully remote, anywhere in the world

Who can apply

Same as job location

About this job

Pay per year: ≈ $37,440–$44,720 a year; 39% below the $67,000 median for Other jobs on Jobera (144,221 salaries).
Posted: Today
Employer: has 8 open jobs on Jobera.