Customer Experience Intern - French

You will join the Customer Success team, an international business unit composed of 10 people all throughout the year and supported by seasonal employees (up to 30) during the summer.

As a Customer Success Agent intern, you will be the first point of contact for Click&Boat’s users (owners and tenants) via email (60%) and phone (40%). You’ll handle inquiries before, during, and after boat rentals.

Your main tasks will include:

We’re looking for motivated, proactive candidates who enjoy taking initiative and thrive in dynamic environments.

Here’s what will help you succeed:

• Language Skills: You are native or bilingual in French and speak fluently English.

• People Skills: Ideally, you have some customer-facing experience (e.g., internship, volunteer work, or student job). More importantly, you enjoy helping others and find satisfaction in solving problems.

• Resilient and Solution-Oriented: You’re comfortable with difficult conversations and know how to stay calm under pressure.

• Organized and Adaptable: You respect your working hours without difficulty, especially during the summer season.

• Attention to Detail: You pay attention to the small things that make a big difference in customer experience.

• Situational awareness and concise communication: you’re able to quickly make sense of complex situation and summarize it pragmatically.

• Interest in Boating: A passion for our product and the boating industry is a bonus!

1. Submit your application.

2. Within 3 working days, our recruitment team will get back to you with feedback.

3. If successful, you’ll be invited to a 30-minute HR interview.

4. Next, you’ll have an interview with your future manager.

5. If all goes well, you’ll receive an offer and be part of our team.