Customer Experience Intern - Spanish

• Supply: Engages with boat owners to optimize listings and ensure top-quality service.

• Sales: Supports tenants throughout the booking process, from initial inquiries to finalizing deals.

• Customer Care: Acts as the primary point of contact after a booking, managing communication between boat owners and tenants, and addressing modifications, cancellations, insurance, or accident-related issues.

The Customer Care team is led by Edoardo, Head of Customer Care, and is structured by request complexity: Level I and II. In this role, you’ll join the Level I team and report directly to Francesca, the team Lead.

As a Customer Experience intern intern, you will be the first point of contact for Click&Boat’s users (owners and tenants) via email (60%) and phone (40%). You’ll handle inquiries before, during, and after boat rentals.

Your main tasks will include:

• Facilitating Communication: Acting as a liaison between boat owners and tenants to resolve disputes, finding fair solutions within our terms and conditions.

• Managing Booking Modifications: Coordinating with the Finance Ops team to process user requests for changes.

• Handling Urgent Cases: Assisting with last-minute cancellations and ensuring smooth transitions for clients.

• Improve user experience: Enhance the user experience through customer support and assistance for our clients and partners.

• Improving Service Quality: Collecting feedback, identifying recurring issues, and suggesting process and product improvements.

• Tracking Performance: Participate in sharing feedback on how to improve the company service and the customers' satisfaction.

• Team Support: Collaborating with colleagues to ensure excellent service coverage.

To maximize the reactivity and customer satisfaction, we are used to working on weekends. You will be required to work at least one weekend per month following a planning given in advance (in return, you will be granted two consecutive days off for recuperation).

We’re looking for motivated, proactive candidates who enjoy taking initiative and thrive in dynamic environments.

Here’s what will help you succeed:

• Language Skills: You are native or bilingual in Spanish and speak fluently English.

• People Skills: Ideally, you have some customer-facing experience (e.g., internship, volunteer work, or student job). More importantly, you enjoy helping others and find satisfaction in solving problems.

• Resilient and Solution-Oriented: You’re comfortable with difficult conversations and know how to stay calm under pressure.

• Organized and Adaptable: You respect your working hours without difficulty, especially during the summer season.

• Attention to Detail: You pay attention to the small things that make a big difference in customer experience.

• Situational awareness and concise communication: you’re able to quickly make sense of complex situation and summarize it pragmatically.

• Interest in Boating: A passion for our product and the boating industry is a bonus!

1. Submit your application.

2. Within 3 working days, our recruitment team will get back to you with feedback.

3. If successful, you’ll be invited to a 30-minute HR interview.

4. Next, you'll be submitting your Customer experience Case study.

5. If positive, you’ll have an interview with your future manager.

6. If all goes well, you’ll receive an offer and be part of our team.