Portfolio Representative II (Bilingual)

1. We Are A Happy Company:
At Clicklease, happiness is not just a byproduct; it's a fundamental value. Join a workplace where positivity and joy are cultivated, creating an environment where you can bring your best self to work every day.

2. We Celebrate Collective Intelligence:
We thrive on the brilliance of collaboration. Clicklease is a space where diverse minds come together, combining their intelligence to create solutions that matter. Your ideas are not just heard; they're celebrated.

3. We Practice Empathy:
Empathy isn't just a word in our dictionary; it's a daily practice. Join a team that values understanding and compassion. At Clicklease, we recognize the human side of business and foster a culture where empathy is a guiding principle.

4. We Listen & Learn:
Growth is a continuous journey at Clicklease. We believe in listening and learning from one another. Your insights and experiences contribute to our collective knowledge, making us stronger as a team.

Help small businesses stay on track by guiding customers toward successful repayment solutions while building your career in a fast-growing fintech company.

• Modality: On-site, Full-Time (Draper, Utah)
• Schedule: Monday–Friday
• Compensation: $21–24/hour + monthly performance-based bonus

Clicklease is transforming how small businesses access the equipment they need to grow.

The Collector II helps Clicklease maintain portfolio health and support customer success by managing delinquent accounts and negotiating repayment solutions.

This role is ideal for someone who is comfortable handling customer conversations, analyzing financial situations, and working toward measurable performance goals.

You’ll join the Collections team, a group focused on balancing customer experience with business outcomes. The team works collaboratively to resolve accounts, improve recovery performance, and maintain compliance standards.

• →Manage a portfolio of delinquent customer accounts
• →Negotiate repayment plans within established guidelines
• →Resolve customer issues and identify root causes of delinquency
• →Maintain accurate documentation of account activity
• →Ensure compliance with company policies and regulatory standards

• High school diploma or equivalent
• 2+ years of customer contact experience
• 1+ year of collections or account resolution experience
• Experience using CRM or similar systems in a customer-facing environment

• Experience managing a personal portfolio of accounts
• Ability to analyze customer financial situations to recommend solutions

• Consistently meet or exceed performance metrics such as PTP kept and QA scores
• Effectively manage assigned portfolio volume and maintain productivity targets
• Demonstrate strong compliance and documentation accuracy