Client Support Specialist (Workplaces - B2B)

Our mission is to uplift as many communities as possible. We do this through our app-based marketplace that connects healthcare professionals with the workplaces that need amazing workers. This enables hundreds of thousands of people to achieve financial stability for themselves and their families while providing essential care to millions of people across the U.S.

• Customer-Centric Mindset – You genuinely care about helping customers and take ownership of their problems.

• Strong Communication Skills – Clear, professional English (both spoken and written) is critical for success in this role.

• Proactive Problem-Solving – You don’t just follow scripts—you think critically and find long-term solutions for customers.

• High Accountability – We value people who hold themselves to high standards and consistently deliver results.

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  You will engage with our Workplace customers over both voice and email correspondence.

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  Deliver fast, accurate, and empathetic support to our workplace customers across voice and email, resolving shift, payment, and platform-related issues in real time

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  Navigate tools like Zendesk and the Clipboard portal to investigate cases, update form fields, log clear internal notes, and maintain accurate documentation

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  Apply sound judgment and critical thinking to troubleshoot issues, follow or adapt workflows, and escalate only when necessary

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  Develop deep expertise in our products and processes to identify recurring issues or process gaps, helping improve both customer experiences and internal operations.

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  Work cross-functionally with teams such as Billing, Account Management, and Worker Operations to gather the necessary information and ensure customer issues are resolved effectively

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  Uphold our values such as unreasonably fast, ownership, and uncomfortably high standards in every interaction

1. Application

2. Case Study

3. Interview with Hiring Manager

4. Executive Interview

5. Offer

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