Customer Experience Specialist

Our mission is to uplift as many communities as possible. We do this through our app-based marketplace that connects healthcare professionals with the workplaces that need amazing workers. This enables hundreds of thousands of people to achieve financial stability for themselves and their families while providing essential care to millions of people across the U.S.

• Fluent, professional-level English (spoken and written)

• 2+ years of experience in customer support via chat or voice

• 2+ years using CRMs like Zendesk or Salesforce

• 2+ years using Google Workspace (Docs, Sheets, Gmail, etc.) in a work setting

• An ability to thrive in fast-paced, cross-functional environments

• A proactive problem-solver who takes initiative without waiting for direction

• Strong attention to detail and sound judgment, especially under pressure

• A collaborative attitude that contributes to team success

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  Deliver fast, accurate, and empathetic support to professionals across chat, voice, and email, resolving shift, payment, and platform-related issues in real time

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  Navigate tools like Zendesk and Salesforce to investigate cases, update form fields, log clear internal notes, and maintain accurate documentation

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  Apply sound judgment and critical thinking to troubleshoot issues, follow or adapt workflows, and escalate only when necessary

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  Personalize communication using macros, proofread carefully, address workers by name, and maintain a confident, helpful tone

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  Monitor trends and flag recurring issues or process gaps to improve worker experience and internal operations

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  Support onboarding by guiding new workers through platform workflows and helping them gain confidence quickly

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  Uphold our values such as unreasonably fast, ownership, and uncomfortably high standards in every interaction

• Minimum 15Mbps wired internet connection

• Minimum i5 processor or equivalent

• Minimum 12GB Ram

• Quiet working environment

• Steady power and internet connection

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