Data Services Reports & Insights Analyst

At Cloudbeds, we're not just building software, we’re transforming hospitality. Our platform powers hotels across 150 countries, processing billions in bookings annually. From boutique properties to large hotel groups, we help hoteliers transform operations and uplevel their commercial strategy through a unified platform that integrates with hundreds of partners. And we do it with a completely remote team. Imagine working alongside global innovators to build AI-powered solutions that solve hoteliers' biggest challenges. Since our founding in 2012, we've continually been recognized for excellence, most recently earning top honors at the 2026 HotelTechAwards for Best Hotel Management Software and landing on Deloitte's Technology Fast 500 again, but we're just getting started.

We are seeking a dynamic Data Reports & Insights Analyst to join our Customer Success team. This role bridges the gap between data services and business intelligence. As a Reports & Insights Analyst, you'll help Cloudbeds customers turn raw operational and financial data into decisions they can act on. You'll build, analyze, and optimize reports across our PMS reporting suite, troubleshoot discrepancies before they become customer frustrations, and coach hoteliers on how to read metrics like ADR, RevPAR, occupancy, and channel performance with confidence. Every report you refine, and every question you answer on calls or emails, directly shapes how hospitality businesses understand their own performance and grow their revenue.

Data Services sits at the intersection of hospitality expertise and reporting technology, working to make sure Cloudbeds customers never have to guess what their numbers mean. Reporting to your lead, you'll join a team that partners closely with Product, Onboarding, Support, and Customer Success to keep improving how customers access and interpret their data. It's a hands-on, collaborative group that treats every reporting question as a chance to make the platform and the customer's business a little smarter.

• Build and Optimize Reports: Create, refine, and troubleshoot reports across Cloudbeds' PMS reporting suite to ensure customers have accurate, actionable data at their fingertips.
• Resolve Reporting Discrepancies: Proactively investigate and troubleshoot data inconsistencies before they escalate into customer frustration.
• Coach Clients on Key Metrics: Guide hoteliers through core performance indicators—ADR, RevPAR, occupancy, and channel performance—helping them read and act on their numbers with confidence.
• Translate Data Into Decisions: Turn raw operational and financial data into clear, actionable insights that directly shape how hospitality businesses understand their performance and grow revenue.
• Support Customers Across Channels: Answer reporting-related questions via calls and emails, acting as a trusted resource for customers navigating their data.
• Collaborate Cross-Functionally: Partner closely with Product, Onboarding, Support, and Customer Success to continuously improve how customers access and interpret their reporting data.

• Hospitality Tech Background: Direct experience working with Hotel Property Management Systems, channel managers and similar systems 
• Client-Facing Expertise: A proven track record in onboarding, implementation, or Tier 2/3 technical support with a natural ability to teach and guide users.
• Advanced Spreadsheet Proficiency: Power-user skills in Excel and Google Sheets (VLOOKUPs, Pivot Tables, advanced formulas, and data cleaning).
• Analytical Mindset: Strong understanding of basic data management principles, data mapping, parsing, and root-cause error analysis.
• Meticulous Attention to Detail: Exceptional precision when handling sensitive historical, financial, and guest records.
• Remote-First Readiness: Highly tech-savvy with cloud-based workflows and equipped with a reliable, high-speed internet connection for video coaching sessions.

• Multilingual Capabilities: Professional proficiency (verbal and written) in Spanish or Portuguese.
• BI & Analytics Familiarity: Prior experience working with business intelligence dashboards or advanced financial reporting structures.

• Winner – Hotel Management Software | HotelTechAwards (2026)
• Overall 10 Best Places to Work | HotelTechAwards (2026)
• Overall Top 10 Hotelier's Choice | HotelTechAwards (2026)
• Finalist – Property Management Systems (PMS) & Channel Managers | HotelTechAwards (2026)
• Most Loved Workplace® Certified (2024)
• Deloitte Technology Fast 500 (2024)

Cloudbeds is proud to be an Equal Opportunity Employer that celebrates the diversity in our global team! We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

Cloudbeds is committed to the full inclusion of all qualified individuals. As part of this commitment, Cloudbeds will ensure that persons with disabilities are provided reasonable accommodations in the hiring process. We encourage deaf, hard-of-hearing, deaf-blind, and deaf-disabled individuals to apply. If reasonable accommodation is needed to participate in the job application or interview process or to perform essential job functions, please contact our HR team by phone at (858) 201-7832 or via email at accommodations@cloudbeds.com. Cloudbeds will provide an American Sign Language (ASL) interpreter where needed as a reasonable accommodation for the hiring process.

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