15mo ago

Customer Support Representative

TH·Bangkokmid

Customer SupportOtherCustomer Support Representative

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Quick Summary

Overview

What we do:FASTSHIP is Thailand’s leading international logistics platform, seamlessly connecting e-commerce businesses with over 15 top-tier door-to-door delivery providers.

Key Responsibilities

Serve as the primary contact for customers, handling inquiries, delivery status, and issue resolution with a professional Service Mindset.

Requirements Summary

At least 1-2 years of experience in customer service (logistics or supply chain experience is a strong advantage). Excellent communication and interpersonal skills with the ability to explain complex situations clearly and positively.

Technical Tools

ms-officecustomer-supportdata-analysisecommerce

Responsibilities

~1 min read

→Serve as the primary contact for customers, handling inquiries, delivery status, and issue resolution with a professional Service Mindset.
→Proactively monitor shipments and coordinate with carriers/3PLs to resolve transportation issues and minimize delays.
→Analyze transportation data and shipment performance to optimize routing efficiency and align with customer expectations.
→Collect customer feedback and identify recurring pain points to enhance the overall customer experience and internal processes.
→ Manage key metrics including 1st Response Time, AHT, and CSAT while ensuring high-quality standards through QA audits.