Cloud Support Engineer

Cloudland – Where Innovation Meets Collaboration

At Cloudland, we’re shaping the future of modern work. From DaaS/IaaS and M365 Modern Workplace to cloud automation, we deliver cutting-edge solutions with a strong focus on primary healthcare providers and Professional Services organisations. Our reach spans New Zealand and Australia, and we take pride in fostering a team culture of collaboration, innovation, and excellence.

Our people are at the heart of what we do. We don’t just provide technology, we create solutions that empower businesses. If you’re looking for a team where you can grow, contribute, and make a real impact, you’ve come to the right place.

The Opportunity - Cloud Support Engineer

Now, we're looking for a Cloud Support Engineer to join our Hamilton branch - a role that offers more than just technical support. This is a stepping stone to a dynamic career path, where you’ll gain exposure to service management, operations, platform development, and sales across our locations.

Why Join Us?

• Work alongside a passionate and experienced team dedicated to innovation and excellence.
• Be mentored by senior engineers and leadership, helping you elevate your technical skills and expertise.
• Engage with a diverse range of clients, from startups to enterprise-level businesses.
• Play a key role in a company that values collaboration, career growth, and personal development.

What You’ll Do:

• Provide Level 1 and 2 remote (and occasional onsite) technical support to our clients.
• Manage Service Desk calls, troubleshoot complex issues, and escalate when necessary.
• Act as a technical escalation point for the wider team when required.
• Participate in a paid on-call roster to ensure seamless service.
• Work autonomously while contributing to a supportive and high-performing team.

Who You Are:

• A problem-solver with a proven track record in Level 2 (or similar) Service Desk roles.
• Skilled in Microsoft infrastructure and M365 technologies.
• An excellent communicator, able to build strong relationships with clients and colleagues.
• Quick-thinking, adaptable, and able to thrive under pressure.
• A team player who takes pride in delivering top-tier customer service.
• Experience with primary healthcare PMS systems is a plus!

What We’re Looking For:

• A positive attitude, motivation, and reliability.
• Someone who truly cares about doing what’s right for the customer.
• NZ residency or legal work rights and a full driver’s license (Hamilton based applicants preferred).

Your Future Starts Here

This is more than just a job - it’s an opportunity to grow in a company that champions innovation, teamwork, and career progression. Whether you're looking to expand your technical expertise or step into leadership roles, we provide the foundation for your success.

Ready to take the next step? Apply today and be part of something extraordinary!