Chargeback Analyst

Brazil·São PauloRemoteFull Time - remotemid

OtherAnalyst

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Quick Summary

Overview

If you like digging into transactions, spotting patterns others miss, and turning messy dispute data into a clear story, this one’s for you.

Technical Tools

OtherAnalyst

If you like digging into transactions, spotting patterns others miss, and turning messy dispute data into a clear story, this one’s for you.

Analyze disputes and chargeback flows to decide the right action

Investigate cases end-to-end (transaction timeline, evidence, money flow, root cause)

Build and review representment/defense cases — clear, well-documented, win-oriented

Dig into data to find patterns, fraud signals, and process gaps worth fixing

Use (and help improve) our AI/automation tooling to handle disputes faster and smarter

Partner with teams across CloudWalk (Risk, Compliance, Product, Data, Engineering)

Comfortable using LLMs/AI tools in your daily work — and curious about agent frameworks (LangChain, Mastra, etc.)

Some coding/scripting comfort (reading code, SQL, light automation) — you don’t need to be an engineer

Strong analytical thinking and curiosity (“why did this happen?” is your default mode)

Problem-solver mindset + strong desire to learn (new stuff daily)

Attention to detail + ability to prioritize a busy queue

Great writing for case summaries, dispute defenses, and Slack updates

Clear communication in threads/huddles/DMs

Ownership mindset — you spot what’s broken, propose better ways of doing things, and drive decisions, not just execute them.

High integrity and discretion with sensitive financial data

Join us at CloudWalk, where we’re not just engineering solutions; we’re building a smarter, AI-driven future for payments and credit—together.

By applying for this position, your data will be processed as per CloudWalk's Privacy Policy that you can read here in Portuguese and here in English.

Location & Eligibility

Where is the job

São Paulo, Brazil

Remote within one country

Who can apply

Listing Details

Posted: June 11, 2026
First seen: July 3, 2026
Last seen: July 3, 2026

Posting Health

Days active: 0
Repost count: 0
Trust Level: 36%
Scored at: July 3, 2026

Signal breakdown

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Cloudwalk

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CloudWalk is a global financial technology company that pioneers AI and blockchain-driven solutions, including payment processing and digital banking, through its brands InfinitePay (Brazil) and JIM.com (U.S.).

Employees

750

Founded

2013

Domain

Jobs

External application · ~5 min on Cloudwalk's site

Please let Cloudwalk know you found this job on Jobera.