Customer Support Specialist I, Accounting

• Serve as the initial contact for client support requests via phone, email, chat and voicemail, ensuring timely and effective resolution.
• Provide advanced support for Clubessential products including accounting, payments, membership, banquets, reporting, hardware integrations, and related technical environments.
• Document client interactions comprehensively in CRM systems and manage escalation to higher support levels when necessary.
• Engage with clients to understand their needs, offering value-added solutions and demonstrating technical proficiency.
• Troubleshoot payment solution issues and work with third-party partners to resolve complex problems related to credit card devices, networking and processing.
• Act as a trusted advisor to clients, managing expectations and promoting product adoption.
• Proactively monitor client utilization and health, identify at-risk accounts, and implement strategies to improve retention and satisfaction.
• Maintain full product knowledge by engaging in product release information along with any new products or services offered.
• Assist Product team and Internal Customers to develop ideas, concepts and solutions that help the product meet company objectives allowing for company growth and ease to implement and support the product ongoing.
• Own and resolve complex, multi-system client issues related to payment processing, accounting workflows, and reporting with minimal escalation. 

Fully Remote in the United Sates: You can work fully remote in this position, provided you have eligible working rights in the United States and do not require sponsorship.

We are looking for curious and empathetic people. We also love to hear from people who are motivated by meaningful work, resonate with our core values, have a positive outlook, are comfortable with ambiguity and thrive working in an ever-evolving and complex environment. We are inspired by meeting big-picture thinkers and doers, people who can be both tactical and strategic, aim high and put people first in everything they do.

To start your application, please submit your resume, and we will be in touch as soon as we can.

Got questions? You can email us at talentsupport@xplortechnologies.com.