Application Support Technician (Technical Support)

• Respond to all customer-related incoming phone calls, voicemail, chats, emails, and web-based inquiries in a timely fashion 
• Provide first-touch resolution as often as possible within assigned disciplines

• Gather minimum data set of information to assist in prioritizing and troubleshooting cases

• Provide initial analysis and full documentation of steps taken

• Fully communicate issue status to customer to ensure satisfaction of progress and resolution

• Assist teammates when possible

• Escalate issues to next level of support and/or management as needed

• Utilize Vermont Systems resources

• Ability to work late shifts as scheduled

• Adherence to established Service Level Agreements (SLAs)

• Fully Remote in US: You can work remotely in this position, provided you reside in the US, have full working rights and do not require sponsorship.

We are looking for curious and empathetic people. We also love to hear from people who are motivated by meaningful work, resonate with our core values, have a positive outlook, are comfortable with ambiguity and thrive working in an ever-evolving and complex environment. We are inspired by meeting big-picture thinkers and doers, people who can be both tactical and strategic, aim high and put people first in everything they do.

• Experience with RecTrac

To start your application, please submit your resume, and we will be in touch as soon as we can.