Guest Service Manager-Fairfield Inn By Marriott Raleigh/Cary

United States·Carymid

Other

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Quick Summary

Key Responsibilities

Responsible for all operations of the front desk & guest services, including staff training,

Technical Tools

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What We Offer

~1 min read

✓Paid Vacation

✓Paid Sick Leave

✓Holiday Pay

✓Access to a fully vested 401K program

✓BCBS Health Insurance

✓Dental and Vision Coverage

✓Life Insurance

✓Short-Term Disability

✓Marriott Hotel Discounts

Responsibilities

~2 min read

→Responsible for all operations of the front desk & guest services, including staff training, meetings & shift scheduling
→Required to tend to customer complaints and queries in a pleasant and levelheaded manner
→Maintain working relationships and communicates with all departments
→Verifies that accurate room status information is maintained and properly communicated
→Updates group information, maintain, monitor & prepares group requirements
→Works within the allocated budget for the front office
→Enforces all cash-handling and credit policies
→Upholds the hotel’s commitment to hospitality
→Maximize room revenue and occupancy by reviewing status daily. Monitor credit report and maintain close observation of daily house count. Monitor selling status of house daily
→Ensure that employees are, at all times, attentive, friendly, helpful and courteous to all guests, managers and other employees
→Maintain required pars for all front office & stationary supplies
→Monitor guest service scores, daily
→Be knowledgeable of hotel property and in-house events
→Be cognizant of area events and businesses. Develop the ability to provide the information and directions to such
→Must be able to work all aspects of the front office, reservations system, PBX, check-in check-out procedures, etc.
→Provide guests with information concerning hotel policies and amenities/services
→Manage the Preventative Maintenance program ensuring all paperwork is turned into the Corporate office in a timely manner

Requirements

~1 min read

Be self-motivated and able to work independently
Strong work ethic and a desire to succeed
Knowledge of Fosse operating system a plus
Must be Flexible and able to work split shifts or fill-in shifts when associates call out
Clean background check, and reliable transportation a must
Minimum of two years hotel front desk supervisory experience or 4+ years hotel front desk operations
Must possess solid basic accounting and math skills, be comfortable with computers and have excellent customer service and communication skills.
Minimum Associates degree