Principal Developer (Mobile Service Cloud)

You probably remember the best interaction you’ve ever had with a company, and the worst one too. But what makes one customer journey feel effortless, personal and relevant, while another feels slow, generic and frustrating?

At CM.com, we help businesses worldwide elevate their customer interactions. With our AI-powered Customer Engagement Platform, we connect conversations, customer data and payments through AI Agents. This allows companies to create more intuitive, personal customer journeys and accelerate their growth.

“The entire customer journey. One platform”

All our services are fully integrated within our unique business structure, consisting of four business units: Connect, Pay, Live, and Engage.

We're looking for a Principal Engineer to join the Mobile Service Cloud development team.

You'll take ownership of the development and architecture of Mobile Service Cloud, our cloud-native contact centre platform that runs 24/7, supporting thousands of customer service agents and resolving millions of inquiries. 

We value your expertise and professional judgement. You understand the mission of CM.com and feel ownership over your role and its contribution to the bigger picture. You take initiative, make decisions and recognize opportunities. Making mistakes is part of moving forward.

Growing Faster Together is not just our purpose, it’s how we work. The growth of our colleagues and our customers is our priority. Our organization is designed to support this through the CM Academy, the Young Professional Program and our own CM Business Adventure, the CMBA. But growth also comes from daily curiosity.

You enjoy stepping outside your comfort zone and you like to experiment, learn continuously and actively share knowledge and insights with others.

At CM.com, we work together. We believe that diverse perspectives lead to stronger outcomes. Diversity is therefore essential to us.

We value the social side of work. We trust one another, show genuine interest and care about one another’s well-being. You are looking for that connection, you prefer being together on-site, sharing ideas, meals, workouts and conversations, and you believe that energy is created by meeting in person.

For more than 25 years, we have operated at the forefront of innovation. Change is not something we respond to, it’s something we actively drive.
By welcoming AI Agents into our organisation, we fundamentally change how work is done. This allows us to move faster, do more with fewer people and continuously rethink roles and responsibilities. You are comfortable with that reality and want to contribute to progress rather than maintaining the status quo.