System Engineer

You probably remember the best interaction you’ve ever had with a company, and the worst one too. But what makes one customer journey feel effortless, personal and relevant, while another feels slow, generic and frustrating?

With our AI-powered Customer Engagement Platform, we connect conversations, customer data and payments through AI Agents. This allows companies all over the world to elevate their entire customer journey and grow faster, together.

All our services are fully integrated within our unique business structure, consisting of four business units: Connect, Pay, Live, and Engage.

Now, we’re looking for a System Engineer to join the IT Workspace-team of CM.com!

As a System Engineer, you will be the person colleagues count on when something goes wrong. And you are the engineer who makes sure things go right in the first place. You'll resolve internal IT incidents, take ownership of changes from preparation through to communication. This is not a pure support role. Yes, you’ll help colleagues when needed, but you’ll also improve the environment behind the scenes, automate repetitive work, contribute to projects and help shape how IT Workspace develops at CM.com.

Your work spans the full width of our stack: device and application management across Windows and Apple, Microsoft 365, Identity & Access Management, office networking, server maintenance and Nextcloud (near future). No two weeks look the same, and there's real room to grow technically in every direction. 

We're a close-knit team of five people based in our Breda office, and we're the operational backbone of CM's entire digital environment. Every day, 650 colleagues across all CM offices worldwide rely on us. Whether they're jumping on a call, accessing their files, or simply logging in. When we do our job well, the whole organization feels it.

• A degree in Informatica, ICT, System & Network Engineering or a similar education

• Experience in building and managing systems, IT Infrastructure, IT support, and more

• Communication skills, a problem-solving mindset, a continuous improvement mentality and you work accurately and stay proactive

• Experience in any of the following technologies: Microsoft Intune, JAMF, Okta, Entra ID (Azure AD), Microsoft 365, Active Directory, Netskope (VPN), Firewall & Switch management, Wi-Fi management, DNS / DHCP, RADIUS, and Nextcloud.

• Fluency in Dutch and English

• Residency near our HQ in Breda. You’ll work from the office.

We believe honesty creates better matches. So here it is:

• You work on-site with your team; collaboration happens face to face.

• Priorities shift quickly, and we move forward before everything is finished or polished.

• AI will change how your role looks, fast. Some tasks you do today may disappear next year.

• You’re skilled in using AI tools like Claude Cowork to modernize workflows and stay ahead.

• For this position, we can only consider candidates who already hold a permanent work and residence permit for the Netherlands.

If that excites you, you’ll probably feel at home here. If you’re looking for predictability and fixed boundaries, this may not be the right place.

Every CM.com colleague, connects to our 4 shared values:

We value your expertise and professional judgement. You understand the mission of CM.com and feel ownership over your role and its contribution to the bigger picture. You take initiative, make decisions and recognize opportunities. Making mistakes is part of moving forward.

Growing Faster Together is not just our purpose, it’s how we work. The growth of our colleagues and our customers is our priority. Our organization is designed to support this through the CM Academy, the Young Professional Program and our own CM Business Adventure, the CMBA. But growth also comes from daily curiosity.

You enjoy stepping outside your comfort zone and you like to experiment, learn continuously and actively share knowledge and insights with others.

At CM.com, we work together. We believe that diverse perspectives lead to stronger outcomes. Diversity is therefore essential to us.

We value the social side of work. We trust one another, show genuine interest and care about one another’s well-being. You are looking for that connection, you prefer being together on-site, sharing ideas, meals, workouts and conversations, and you believe that energy is created by meeting in person.

For more than 25 years, we have operated at the forefront of innovation. Change is not something we respond to, it’s something we actively drive.
By welcoming AI Agents into our organisation, we fundamentally change how work is done. This allows us to move faster, do more with fewer people and continuously rethink roles and responsibilities. You are comfortable with that reality and want to contribute to progress rather than maintaining the status quo.