Freelance Polish & German Quality Manager - 100% remote

As a Quality Manager, your day-to-day activities will include to:

• →Manage and maintain collaboration with external clients regarding all quality and performance-related topics.
• →Coordinate and provide functional leadership to the Quality Team while ensuring compliance with defined quality standards.
• →Analyze relevant quality KPIs and derive as well as implement optimization measures at team and project level.
• →Support selection and recruitment processes when required.
• →Lead, motivate, and further develop employees within the area of responsibility.
• →Plan, organize, and conduct coaching sessions as well as continuously monitor performance.
• →Prepare regular reports and presentations for internal and external stakeholders.
• →Contribute to training initiatives and continuously develop quality processes and standards.
• →Take on additional tasks to ensure contract-compliant and high-quality service delivery.

We’re seeking someone who:

• Is fluent in Polish and German with native-like pronunciation and communication skills – able to speak naturally and professionally in both languages.
• Has basic English skills to communicate with members from the team.
• Lives in Poland and is looking for a flexible remote position.
• Has professional experience in a comparable managerial role, ideally within a customer service or contact center environment; experience in training and coaching is an advantage.
• Knowledge and ability to analyze, model, and interpret data related to quality metrics.
• High attention to detail, independent and goal-oriented working style; solution-oriented mindset, strong self-motivation and organizational skills.

• Flexible working hours – Monday to Friday: 08:00 to 18:00 CET
• Integration into our supportive Expert Community of professionals.
• Reliable and on-time payments for your work.
• Comprehensive onboarding and ongoing training to help you succeed and grow your skills.
• A remote, international work environment where your contributions are valued.
• This is fully remote, long-term home-office work with equipment provided and structured onboarding to set you up for success from day one.
• Opportunities for professional growth and career development.

Simply click "Apply now" and answer a few questions in our application form.

We will then invite you to a video interview or phone interview. If we both feel it’s a good fit, we’ll clarify contractual details, provide training on data protection, and welcome you to our community after the initial onboarding.