Active Directory Federation Services (ADFS) Customer Engineer (English Bilingual)

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Job Title:Active Directory Federation Services (ADFS) Customer Engineer (English Bilingual) Job DescriptionTechnical Products and Services (TPS):We're Concentrix.

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Job Title:

Active Directory Federation Services (ADFS) Customer Engineer (English Bilingual)

Job Description

Technical Products and Services (TPS):

We're Concentrix. The intelligent transformation partner. Solution-focused. Tech-powered. Intelligence-fueled.

The global technology and services leader that powers the world’s best brands, today and into the future. We’re solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we’re the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent.

The Concentrix Technical Products and Services team is the driving force behind Concentrix’s transformation, data, and technology services. We integrate world-class digital engineering, creativity, and a deep understanding of human behavior to find and unlock value through tech-powered and intelligence-fueled experiences. We combine human-centered design, powerful data, and strong tech to accelerate transformation at scale. You will be surrounded by the best in the world providing market leading technology and insights to modernize and simplify the customer experience. Within our professional services team, you will deliver strategic consulting, design, advisory services, market research, and contact center analytics that deliver insights to improve outcomes and value for our clients. Hence achieving our vision.

Our game-changers around the world have devoted their careers to ensuring every relationship is exceptional. And we’re proud to be recognized with awards such as "World's Best Workplaces," “Best Companies for Career Growth,” and “Best Company Culture,” year after year.

Join us and be part of this journey towards greater opportunities and brighter futures

Responsibilities

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Design, deploy, configure, and support ADFS environments.
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Lead ADFS upgrades, migrations, and modernization initiatives, including migrations to Microsoft Entra ID.
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Configure and manage claims-based authentication, Access Control Policies, Relying Party Trusts, MFA integrations, and federation services.
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Troubleshoot authentication, federation, certificate, and identity synchronization issues.
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Support Active Directory architecture, authentication, trust relationships, and Entra Connect synchronization.
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Assess and improve identity security posture through remediation of security findings and implementation of best practices.
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Collaborate with customer infrastructure, security, and architecture teams to deliver secure and compliant identity solutions.
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Deliver technical guidance, knowledge transfer, and operational readiness support.

Requirements

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Active Directory Federation Services (ADFS)
ADFS migrations, upgrades, and modernization
Claims-based authentication and federation
Access Control Policies and Relying Party Trusts
Microsoft Entra Connect and Hybrid Identity
MFA integration and authentication troubleshooting
Certificate management and federation security
5+ years of experience supporting Active Directory and ADFS environments.
Experience delivering enterprise identity, federation, or hybrid identity projects.
Strong troubleshooting and problem-solving skills.
Experience working directly with customers in a consulting, advisory, or support capacity.