Associate, Sales Support

Job Title:

Job Description

• Escalate clients' requests and complaints to appropriate channels.
• Update clients about their requests and complaints status accordingly
• Gather client's feedback, identify problem trends, and report to supervisor for discussion or service enhancement. "Resolve and accurately log customer's post-sale requests with the highest level of professionalism.
• Services may include responding to general order status and delivery queries, expediting delivery, determining price eligibility, determining return eligibility, retaining customers, and if necessary, canceling order lines/orders, and providing general sales and policy information"
• Escalating issues which are beyond the training level provided.
• Provide full support to end user following protocols agreed between Webhelp and our client, focusing on quality and appropriate communication
• Engage with internal & external parties to understand requirements for execution

• Minimum 3 years experience in Customer Service
• Have an understanding about E-commerce.
• Understand Software and Hardware
• Excellent verbal and written communication skills in English
• Education level: Diploma and above
• Minimum 2 years experience in IT or relevant experiences
• Be familiar with the Computer and Laptop

• Basic knowledge about Excel
• Basic knowledge about any programming languages
• Have sales representative experience.
• Having technical customer support is an advantage.
• Basic mathematical skills
• Be able to work in a multinational team and be a team player
• Have a problem solving and critical thinking mind.    

• Privacy and Information security
• Adhere security requirements in the process.
• Protect the privacy of personal information.  

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