Associate, Sales Support

Job Title:

Associate, Sales Support

Job Description

This Virtual Customer Support Specialist role is responsible for servicing the inbound que pertaining to SAP store listed products via:

•Live chat
•Incoming Tickets

In addition, the role is responsible for demonstration of required products to SAP potential customers via conference call.

• →Escalate clients' requests and complaints to appropriate channels.
• →Update clients about their requests and complaints status accordingly
• →Gather client's feedback, identify problem trend and report to supervisor for discussion or
• →Resolve and accurately log customer's post-sale requests with the highest level of professionalism.
• →Services may include responding to general order status and delivery queries, expediting Escalating issues which are beyond the training level provided.
• →Provide full support to end user following protocols agreed between Webhelp and our client focusing on quality and appropriate communication.
• →Engage with internal & external parties to understand requirements for execution

REQUIRED SKILL (MUST)

• →Minimum 3 years’ experience in Technical support and Customer Service
• →Have understanding about E-commerce
• →Understand Software and Hardware
• →Excellent verbal and written communication skills in English
• →Education level: Diploma and above
• →Minimum 2 years’ experience in IT or relevant experiences
• →Be familiar with the Computer and Laptop
• →Able to support APJ hour : 8am - 5pm
• →Basic knowledge about Excel
• →Knowledge on Javascript and/or Cloud Development
• →Have sales representative experience.
• →Having technical customer support is an advantage.
• →Basic mathematical skills

Location:

MYS Kuala Lumpur - Menara Exchange 106, Level 6, Lingkaran TRX, Jalan Tun Razak

Language Requirements:

English

Time Type:

Full time