Associate Site Director (Onsite)

Job Title:

Job Description

Are you looking for a career change with a forward-thinking global organization that nurtures a true people-first, inclusive culture and a genuine sense of belonging? Would you like to join a Fortune 500 company that earns “World’s Best Workplaces,” “Best Company Culture,” and “Best Companies for Career Growth” awards every year? Then an Associate Site Director position at Concentrix is the right place for you!

As an Associate Site Director, you’ll join an organically diverse team from around the globe where all members contribute to and support each other’s success and wellbeing, proudly united as “game-changers.” Together, we serve as the intelligent transformation partner for the world’s best-known brands, delivering exceptional customer experiences with tech-powered innovation.

As a Associate Site Director, you’ll: 

• →The Associate Site Director will oversee the Customer Care operations at our Chatham, Ontario location.
• →Will be fully responsible in overseeing the operating, including managing a group of leaders who own driving exceptional customer experiences for the clients we support. 
• →Act as a talent magnet to attract, retain and develop a high-performance team that is focused on continuous learning and improvement.
• →Analyzes operations and efficiency of the operations team and implements changes to ensure best class service.
• →Monitors and executes staffing, budget, training and general HR practices for all site personnel using functional support. Has hiring, development and performance management responsibility for direct reports. 
• →Direct and manage all site activities and performance strategies, collaborates with Workforce Management, Training, Quality, Human Resources, etc. 
• →This role needs a strong team player who understands how to work effectively in a large, fast paced, evolving organization; establish and maintain effective working relationships across the organization; mentor teams and ensure success by driving operational excellence daily.
• →Can demonstrate abilities to be a great site leader - overseeing multiple programs, 250+ FTE
• →Strong relationship developer with clients - clients are Auto & Tech so those industries would be a plus
• →Demonstrate capabilities to work across different departments - Ops, Training, Quality, TA, Facilities, etc
• →MUST be onsite in Chatham location every day, not a hybrid position
• →Deliver expert customer experiences…with a smile

Your skills, integrity, and genuine compassion will deliver value and success with every customer interaction. Other qualifications for our Associate Site Director role include:

• 18 Years of age or older with a completed High School Diploma or GED required
• Oversee and running a site of approx. 250 staff members 
• Responsible for client interaction for multiple clients, Key Process Indicator (KPI) attainment and complete financial accountability 
• Experience in managing multiple lines of business types 
• High customer satisfaction and achievement of Service Level Agreements 
• Promote employee satisfaction and low attrition 
• Maintain a positive working environment and promote company culture initiatives 
• Monitors and ensures existence of supportive working environment(s) to promote high job satisfaction and morale 
• Manage operating budget for sites to meet profitability margins 
• Ensures operations delivery of client requirements as per contractual agreement, for example Customer Satisfaction (CSAT) where applicable, service levels and other program KPI 
• Monitors center performance to ensure quality and service goals are met 
• Establishes, builds and monitors ongoing client relations ensuring effective and positive customer interaction and satisfaction
• Willingness to work a flexible schedule

This position is for an existing, immediate vacancy. We are currently seeking to fill this role with an individual who can start as soon as possible.  The deadline to apply for this position is: 9/27/2026. 

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Concentrix is committed to equal employment opportunity and does not discriminate on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, creed, sex, sexual orientation, gender identity or expression, age, marital or family status, disability, or any other category protected by provincial human rights legislation.

Concentrix welcomes and encourages applications from candidates with disabilities and is committed to providing an inclusive recruitment process. If you require reasonable accommodation to participate in any stage of the application or interview process, please let us know. Requests may be made by contacting app.acco@concentrix.com.  All information will be treated confidentially and used solely to facilitate your participation in the recruitment process.

As part of our recruitment process, we may use artificial intelligence (AI) tools to assist in the screening and/or assessment of job applicants. These tools could be used to evaluate resumes, applications, and other materials submitted to help us identify the best candidates for the role.

Only qualified applicants who are legally authorized to work in Canada will be considered.

For further information on available work provinces and Equal Employment Opportunity as an applicant, please click HERE