Backship Support Agent (French-speaking) - Onsite - BM01

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Job Description

Want to be part of an innovative and growing team? We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries.    

If you’re looking to grow and be inspired, as a Backship Support Agent  in Barcelona (onsite), you will be part of our team of game-changers who are powering the brands of the future in the Tech industry.    

This is a great opportunity to experience the power of what’s next and develop “friends for life” at the same time. We’ll give you all the training, cutting-edge technologies, and the continuing support you’ll need to succeed.    

In everything we do, we believe in doing right by and for people – our clients, their customers, our people, our community, and our planet.    

As a Backship Support Agent on our team, you will:    
  

- Coordinate customer return requests, generating labels and arranging shipping.  
- Inspect inbound returned items, tracking them through the warehouse and documenting their condition.  
- Sort returns for refurbishment, repair, or recycling, and update inventory records accordingly.  
- Communicate with customers, providing status updates and resolving discrepancies.  

- Manage carriers and partners, resolving shipment issues and auditing performance. 

We embrace our game-changers with open arms, people from diverse backgrounds, who are curious and willing to learn. Your natural talent to help others and go beyond WOW for our customers will fit right in with what we do and who we are.    

- Are proficient or bilingual in French and advanced in English 
- Have experience in a comparable role  

- Strong interpersonal skills including active listening, empathy, and adaptability  

- Advanced customer service and conflict resolution abilities  

- Skilled in troubleshooting and resolving complex, non-standard issues  

- Provides clear root-cause analysis and insights  

- Proficient with extended tools and operational systems (e.g., CRM, parcel tracking)  

- Technically proficient in OS-level topics (iOS, Android, Windows)  

- Proactively identifies and leads improvement initiatives  

- Supports efficiency and optimization of service-level agreements (SLAs)  

- Has access to and effectively uses extended tools  

- Possesses deep knowledge of internal processes and workflows 

Don’t meet every requirement? No worries. We’re dedicated to creating a diverse, inclusive, and authentic workplace for everyone. If you feel you don’t check every box, we still encourage you to apply. We’ll do our best to match you with the right job, whether it’s this one or another role.    

We challenge conventions to deliver outcomes unimagined by creating customer experiences that go beyond WOW. That’s why we significantly invest in our people, our infrastructure, and our capabilities to ensure long-term success for our teams, our customers, and YOU.     

- Full time 39 hours/week, permanent contract

- Schedule: rotative Monday - Saturday, from 09:00 - 18:00
- Salary 22,000euros gross/year + up to 2,400 euros gross/year in bonus  
- Great office location in Barcelona
- Full paid training about the company and the project you will be working on  
- Career development program and specialized courses  

At Concentrix, we invest in our game-changers because we know that when our people thrive, our clients and their customers thrive. 

If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440k+ game-changers around the globe call Concentrix their “employer of choice.”    

Concentrix is an equal opportunity employer    

We're proudly united as one team, one company, globally. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.  

R1772212

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