Conseiller Client (F/H) - Service Client - Dakar - Français & Anglais

Job Title:

Job Description

Concentrix is an international company operating in over 70 countries. As specialists in improving customer experience and optimizing business processes, we help companies transform and achieve excellence in an inclusive, collaborative, and innovative environment.

Your main role will be to act as the primary contact for our customers. You will be responsible for:

• Supporting prospects and customers by resolving issues or providing information.
• Actively contributing to promoting our brand image and enhancing customer satisfaction.
• Effectively managing complaints.
• Being an ambassador for customer satisfaction!

At Concentrix, developing talent is our top priority. Here are the unique benefits we offer to reward your contributions:

• Initial and ongoing training.
• A work environment that promotes quality of life, including access to a gym, rest areas, a games room, and a meditation space.
• Opportunities for career growth.
• The possibility of teleworking after completing the integration period.

• Have a perfect command of written and spoken French and English. 🗣️
• Possess excellent communication skills, are organized, autonomous, and maintain a positive attitude. 💡
• Are proficient in digital tools and demonstrate a natural curiosity for adopting new technologies. 🖥️

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