Customer Advocacy Marketing Manager (Remote)

Job Title:

Job Description

We're Concentrix. The global technology and services leader that powers the world’s best brands, today and into the future. We’re solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we’re the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent.

Our game-changers around the world have devoted their careers to ensuring every relationship is exceptional. And we’re proud to be recognized with awards such as "World's Best Workplaces," “Best Companies for Career Growth,” and “Best Company Culture,” year after year.

Join us and be part of this journey towards greater opportunities and brighter futures.

Our growth depends on the strength of our client relationships and the stories we tell about the work we deliver.
We are looking for an experienced Customer Marketing Manager who knows how to turn client success into market credibility. This role sits at the intersection of Sales, Account Management, Delivery and Marketing. You will identify the right stories, secure the right approvals and ensure we show up with credible, referenceable proof.
You bring positive, client-friendly energy. You are confident, professional and easy to work with. You know how to build trust quickly and navigate approvals without friction.

This is not an entry-level advocacy role. We need someone who has built case study pipelines, managed references and worked confidently with enterprise clients before.
The mandate is clear: Surface the right wins. Build advocacy. Strengthen credibility in the market.

In everything we do, we believe in doing right by and for people – our clients, their customers, our people, our community, and our planet.

• Partner with Sellers and Account Managers to identify new logo wins and significant project milestones.
• Assess opportunities for website announcements, news releases and coordinated communications.
• Work with PR and Communications teams to amplify client stories appropriately.
• Engage clients professionally and positively to secure approvals and participation.

• Proactively identify strong case study and reference opportunities across services and product engagements.
• Develop written, video and presentation-ready client stories.
• Ensure stories are commercially relevant and aligned to priority industries and propositions.
• Maintain a structured pipeline of publishable and referenceable content.

• Build and scale a structured client reference programme that supports Sales and Marketing.
• Recruit and nurture client advocates for speaking engagements, events and PR opportunities.
• Develop Customer Advisory Boards or similar engagement forums where appropriate.
• Track reference usage and ensure a positive, professional client experience throughout.

• Build strong relationships with Sellers, Account Managers and Delivery teams.
• Educate internal teams on how and when to surface client stories.
• Balance commercial ambition with client relationship sensitivity.

• Identify opportunities for joint client awards and industry recognition programmes.
• Partner with PR and Marketing to manage submissions.
• Ensure client success is visible in the right forums.

• Increased volume and quality of referenceable client stories.
• Growth in published case studies aligned to strategic industries and growth areas.
• Increased availability and responsiveness of client references for Sales.
• Successful coordination of client announcements and milestone communications.
• Strong internal feedback from Sellers and Account Managers.
• Positive feedback from clients participating in advocacy programmes.

We embrace our game-changers with open arms, people from diverse backgrounds, who are curious and willing to learn. Your natural talent to help others and go beyond WOW for our customers will fit right in with what we do and who we are.

Concentrix is a great match if you have:

In accordance with federal law, only applicants who are legally authorized to work in the United States will be considered for this position. Must reside in the United States or have a valid U.S. address for residence.  

• Fluent English speaker

Proven experience in a B2B Customer Marketing, Advocacy or Reference Management role.
• Experience working in enterprise services, SaaS or technology environments.
• Demonstrable track record building and managing client case study and reference programmes.
• Experience working directly with Sales and Account Management teams.
• Strong stakeholder management skills, including navigating client approvals and sensitivities.
• Excellent written communication skills with strong commercial judgement.
• Professional presence and confident client-facing communication style.

• Experience in both services and product-led environments.
• Exposure to enterprise PR and communications processes.
• Experience establishing or managing Customer Advisory Boards.
• Familiarity with CRM systems and reference tracking tools.

• Positive, client-friendly energy.
• Commercially aware and relationship-focused.
• Confident engaging senior client stakeholders.
• Highly organised and process-oriented.
• Proactive and opportunity-driven.
• Trusted partner to Sales and Account teams.

Location:

Language Requirements:

Time Type:

Concentrix is an equal opportunity and affirmative action (EEO-AA) employer. We promote equal opportunity to all qualified individuals and do not discriminate in any phase of the employment process based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy or related condition, disability, status as a protected veteran, or any other basis protected by law.

For more information regarding your EEO rights as an applicant, please visit the following websites:

·    English  

·   Spanish

Concentrix welcomes and encourages applications from candidates with disabilities and is committed to providing an inclusive recruitment process. If you require reasonable accommodation to participate in any stage of the application or interview process, please let us know. Requests may be made by contacting app.acco@concentrix.com.  All information will be treated confidentially and used solely to facilitate your participation in the recruitment process.

As part of our recruitment process, we may use artificial intelligence (AI) tools to assist in the screening and/or assessment of job applicants. These tools could be used to evaluate resumes, applications, and other materials submitted to help us identify the best candidates for the role.

In accordance with federal law, only applicants who are legally authorized to work in the United States will be considered for this position. Must reside in the United States or have a valid U.S. address for residence.  

For further information on available work states and Equal Employment Opportunity as an applicant, please click HERE