Customer Service Representative

Aus Gold Coast - Robina Town Centre Dr Lvl2mid

Customer Support SpecialistCustomer

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Quick Summary

Key Responsibilities

Join us as a Customer Service Representative supporting one of Australia’s major banking brands. You’ll be the trusted expert customers rely on—guiding them through card enquiries, resolving issues,

Requirements Summary

Time Type:Full time

Technical Tools

Customer Support SpecialistCustomer

Job Title:

Customer Service Representative

Job Description

This role involves answering inbound calls in relation to general enquires for credit/debit card. The primary responsibilities include providing support, answering questions, and resolving issues that may arise with clients' accounts or services. which could range from account discrepancies to technical difficulties with online banking platforms.

Ready to build a career that’s as dynamic as the financial world itself? At Concentrix, we turn everyday customer interactions into moments that matter. We partner to deliver exceptional service, smart solutions, and genuine support. If you’re excited by the fast pace of financial services and love helping people, feel confident about their money, this is your opportunity to shine.

About the Role

~1 min read

Join us as a Customer Service Representative supporting one of Australia’s major banking brands. You’ll be the trusted expert customers rely on—guiding them through card enquiries, resolving issues, and helping them feel secure and supported in every interaction.

This isn’t just a job. It’s your gateway into the world of banking.

Career Acceleration: Grow into specialist banking roles, leadership pathways, or broader financial services careers

A Culture That Backs You: Inclusive, diverse, and supportive—where your voice matters

Exclusive Banking Perks: Discounts, early promotion eligibility after 6 months, free parking, and easy public transport access

Responsibilities

~1 min read

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Supporting customers with enquiries, from transactions to security concerns
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Delivering empathetic, accurate, and compliant banking information
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Troubleshooting issues and providing clear, confident solutions
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Escalating complex matters to specialist teams when needed
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Keeping detailed, accurate records to ensure seamless customer experiences
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Contributing to ongoing improvements in banking processes and service delivery

Exceptional communication and relationship‑building skills
A problem‑solver’s mindset and a genuine passion for helping people
Confidence navigating computer systems and learning new banking tools
Previous customer service or call centre experience is a plus
Flexibility to work varied shifts, including weekends and public holidays

About Us:
Concentrix Services Pty Ltd is a leader in delivering exceptional customer experiences. Partnering with over 2,000 clients, including more than 155 Fortune Global 500 brands, we operate in 70+ countries and speak over 150 languages. We invest in our greatest asset—our people—by nurturing career growth and fostering a culture of integrity and collaboration.

Applicants must be at least 18 years of age with full working rights in Australia and pass a police and pre-employment check.

Concentrix is dedicated to creating an inclusive and supportive work environment that values diversity in all forms. As an equal opportunity employer, we invite applications from people of all cultures, abilities, backgrounds, and particularly from First Nations communities. Our commitment to equity, diversity, and inclusion ensures that any necessary adjustments during the recruitment process are accommodated, We invite you to discuss any necessary support or adjustments you may need during the recruitment or employment process, assuring that such needs will not impact hiring decisions.

Location:

AUS Gold Coast - Robina Town Centre Dr Lvl2

Language Requirements:

Time Type:

Full time