Fashion Consultant (French-speaking) - Onsite - Sport Clothing Industry PM01

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Job Description

Want to be part of an innovative and growing team? We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries.

If you’re looking to grow and be inspired, as a Fashion Consultant you will be part of our team of game-changers who are powering the brands of the future.

This is a great opportunity to experience the power of what’s next and develop “friends for life” at the same time. We’ll give you all the training, cutting-edge technologies, and the continuing support you’ll need to succeed.

In everything we do, we believe in doing right by and for people – our clients, their customers, our people, our community, and our planet.

As a Fashion Consultant on our team, you will:

- Solve any kind of customer’s doubt or complain regarding our Client

- Log call details onto call management systems and provide response and resolution within SLA

- Maintain service and product knowledge and expertise associated with applications specific to individual customers

- Escalate potential service issues

- To follow all the processes and procedures of the project

- Provide cover for other Agents in their absence, either within the same team or across teams

- Ensure contractual SLA is maintained

We embrace our game-changers with open arms, people from diverse backgrounds, who are curious and willing to learn. Your natural talent to help others and go beyond WOW for our customers will fit right in with what we do and who we are.

Concentrix is a great match if you:

- Are bilingual or proficient in French plus advanced English

- Are goal and customer service oriented

- Have a good disposition to work in a customer service environment

- Have working knowledge of IT Platform, equipment, and applications: Windows/MS Office/ internet configuration.

In this role, we offer benefits that help support your unique lifestyle:

- Shift: 39 hours/week:

- Monday to Friday: from 08:00 a.m. to 5:00 p.m., with one shorter day per week leaving at 16 p.m. to accommodate the 39-hour workweek.

- Monday to Friday from 11 a.m. to 8 p.m., with one short day per week (to complete the 39 hours), starting at 12:00pm  

In addition, employees may be required to work up to two Saturdays per month on a rotational basis, from 9:00 a.m. to 6:00 p.m., with a compensatory day off during the week.

- Salary 19.623 euros gross/year + up to 2.440 euros gross/year in bonus 

- Modern office in the heart of Barcelona, with hybrid work option

- Bring-a-friend (referral) bonus opportunities

- Full paid training on the company and the project you'll be working on

- Career development programs, specialized courses

At Concentrix, we invest in our game-changers because we know that when our people thrive, our clients and their customers thrive.

If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440k+ game-changers around the globe call Concentrix their “employer of choice.”

We're proudly united as one team, one company, globally. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws. 

R1763192/ R1763193

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