Fashion Support Consultant (Finnish-speaking) - Onsite - MH01

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Job Description

Are you looking for what’s next? We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries. 

If you’re looking to grow and be inspired, as a Fashion Support Consultant (on-site), you will be part of our team of game-changers who are powering the brands of the future in tech, finance, travel, fashion, healthcare, and more. 

We’ll give you all the training, cutting-edge technologies, and the continuing support you’ll need to succeed. At Concentrix, there’s a real career and personal growth potential. In fact, about 80% of our managers and leaders have been promoted from within! That’s why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you’ve always envisioned. 

As a Fashion Support Consultant on our team, you will:

- Take incoming customer calls (via telephone, email, voicemail, chats, or other automated alerts) and solve users’ demands. 

- Log call details onto call management systems and provide response and resolution within SLA. 

- Maintain service and product knowledge and expertise associated with applications specific to individual customers. 

- Escalate potential service issues initially with Mentor. To follow all the processes and procedures of the project. 

- Understand and comply with administrative duties 

Concentrix is a great match if you: 

- Are proficient or bilingual in Finnish with an advanced level of English or Spanish

- Have customer care skills – ability to listen to and understand the customers’ need 

- Can take ownership of, and progress calls to resolution or to escalate call to resolution 

- Have excellent communication skills and adaptability 

- Working knowledge of IT Platform, equipment, and applications: Windows/MS Office/ internet configuration is a plus 

If you feel you don’t check every box, we encourage you to apply anyway. We'll do our best to match you with the right job, whether it’s this or another role. 

- Full-time 39 hours/week permanent contract: rotative schedule Monday - Sunday, between 08:00 - 19:00

- Salary 21.000 euros gross/year + up to 3.000 euros gross/year in bonus

- Central location in Benalmadena

- Full paid training on the company and the project you'll be working on 

- Career development programs, specialized courses, and language classes 

At Concentrix, we invest in our game-changers because we know that when our people thrive, our clients and their customers thrive. 

If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440k+ game-changers around the globe call Concentrix their “employer of choice.”  

We're proudly united as one team, one company, globally. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws. 

R1757379

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