FDE - Agentforce

Serilingampally Mandal Divya Sree Orionmid

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Job Title:FDE - Agentforce Job DescriptionWe're Concentrix. The intelligent transformation partner. Solution-focused. Tech-powered. Intelligence-fueled.

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Job Title:

FDE - Agentforce

Job Description

We're Concentrix. The intelligent transformation partner. Solution-focused. Tech-powered. Intelligence-fueled.

The global technology and services leader that powers the world’s best brands, today and into the future. We’re solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we’re the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent.

The Concentrix Technical Products and Services team is the driving force behind Concentrix’s transformation, data, and technology services. We integrate world-class digital engineering, creativity, and a deep understanding of human behavior to find and unlock value through tech-powered and intelligence-fueled experiences. We combine human-centered design, powerful data, and strong tech to accelerate transformation at scale. You will be surrounded by the best in the world providing market leading technology and insights to modernize and simplify the customer experience. Within our professional services team, you will deliver strategic consulting, design, advisory services, market research, and contact center analytics that deliver insights to improve outcomes and value for our clients. Hence achieving our vision.

Our game-changers around the world have devoted their careers to ensuring every relationship is exceptional. And we’re proud to be recognized with awards such as "World's Best Workplaces," “Best Companies for Career Growth,” and “Best Company Culture,” year after year.

Join us and be part of this journey towards greater opportunities and brighter futures.

About the Role

~1 min read

Forward Deployed Engineer (FDE) build team turns the enterprise's highest-value AI opportunities into production reality, partnering with US-based FDEs to deliver solutions across lines of business. As an Engineer, AI, you will build and deliver production-grade AI agents and solutions leveraging Salesforce Agentforce, leveraging LLM APIs, Prompt templates, agentic workflows, and Retrieval-Augmented Generation (RAG) — that drive employee productivity, process optimization, and smarter decision-making. Working hands-on within established patterns and reference implementations, and collaborating closely with senior engineers, FDEs, and cross-functional teams, you will ensure AI-driven solutions are effectively integrated into enterprise workflows.

Responsibilities

~1 min read

→Design, develop, and deploy AI-powered agents using Salesforce Agentforce to address business and operational challenges.
→Partner with customers, business stakeholders, and cross-functional teams to identify, scope, and deliver impactful AI solutions.
→Build and optimize RAG pipelines, agentic workflows, prompt strategies, and multi-agent orchestration solutions within the Salesforce ecosystem.
→Develop integrations between Salesforce, enterprise applications, APIs, and third-party platforms.
→Configure and customize Salesforce platform components, including Agentforce, Data Cloud, Service Cloud, Sales Cloud, and Einstein AI capabilities.
→Collaborate with solution architects and product teams to translate business requirements into scalable technical solutions.
→Conduct solution workshops, demonstrations, and technical discussions with business and customer stakeholders.
→Monitor, evaluate, and continuously improve AI agent performance, reliability, security, and adoption.
→Contribute to DevOps, CI/CD, governance, and best practices for Salesforce and AI implementations.
→Build and maintain technical documentation, solution designs, deployment guides, and knowledge assets.

Bachelor's degree in Computer Science, Engineering, Information Systems, or a related field.
5+ years of experience in Salesforce development, architecture, or enterprise application implementation.
Hands-on experience designing and deploying AI-powered applications and agentic workflows.
Strong understanding of Salesforce Agentforce, Einstein AI, Data Cloud, and Salesforce platform capabilities.
Experience integrating Salesforce with enterprise systems using APIs, middleware, and integration technologies.
Strong problem-solving and consulting skills with the ability to engage directly with business stakeholders.
Experience working in Agile environments and participating in end-to-end solution delivery.
Excellent communication and presentation skills with customer-facing experience.

5+ years of Salesforce platform experience, including configuration, customization, integration, and development.
Salesforce Agentforce implementation (Required).
Strong experience with Salesforce Service Cloud, Sales Cloud, Data Cloud, and Salesforce Einstein.
Experience building AI solutions using LLMs, prompt engineering, RAG, and agentic workflows.
Experience integrating Salesforce with enterprise applications through REST APIs, middleware.
Experience working directly with business stakeholders and customers in a solution delivery or consulting model.
Proficiency in Apex, Lightning Web Components (LWC), Salesforce Flows
Strong understanding of cloud platforms (AWS, Azure, or GCP).
Experience with DevOps, CI/CD pipelines, version control, and deployment automation.