French Customer Service Associate

Zaf Cape Townmid

OtherCustomer Service Associate

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Quick Summary

Key Responsibilities

World-class working environment, access to financial well-being sessions, will writing sessions,

Requirements Summary

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Technical Tools

OtherCustomer Service Associate

Job Title:

French Customer Service Associate

Job Description

Was Accounting, Maths or Computer Literacy your favourite subjects in Matric? If you’ve ever solved a technical software issue, or precisely directed a lost friend to where you are then this French Customer Support Advisor role is perfect for you!

Accountancy at Grade 12 level (Preferable but not essential)

Minimum 6 months’ experience or knowledge in accounting, bookkeeping, financials, business intelligence, information technology, logistics, sales or customer relationship management

At least 6 months’ experience in a customer-facing role with the ability to build collaborative relationships with a service orientated attitude using positive language

Minimum 6 months’ experience in contact centre on international campaign (Essential)

Experience in web chat or non-voice environment (Preferred)

Digital, web chat, email exposure (Advantageous)

Excellent command of English language - verbal and written

Business writing skills (Essential)

Strong listening, problem-solving and time management skills

Advanced computer literacy, typing skills and ability to navigate multiple screens (Essential)

Strong IT, PC navigational, problem-solving, administration and organisational skills

Ability to understand, analyse and navigate through learned technical systems

Ability to work late night shifts in a structured environment

Availability work shifts between 3pm and 2am (Monday - Friday)

What we're offering

Base salary of R16000
Medical aid for main member/ medical insurance for employee and two dependents
Pension Fund
Subsidised transport
Team building activities and upskill training opportunities
Fantastic employee assistance programme (EAP)
Benefits: World-class working environment, access to financial well-being sessions, will writing sessions, stress management sessions
Interactive and inclusive company culture