Group Manager Local IT Service Delivery - Bilingual

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Job Description

The Associate Director, TPS Operations (Group Manager) is accountable for the operational strategy, execution, and overall performance of TPS operations in Brazil. Sitting at the intersection of complex problem-solving, strategic workforce management, and cross-functional leadership, this role establishes operational objectives, policies, and departmental plans that directly influence the success of the Brazil TPS program and align with regional and global business goals.

As an experienced leader with extensive management expertise and high-level interpersonal acuity, the Associate Director manages two or more operational sections or departments—directly or through subordinate managers and supervisors. This position exercises full accountability for unit financial results, budget control, staffing strategy, and operational method selection while navigating ambiguously defined challenges in a high-consequence, fast-evolving business environment.

• Establish operational objectives, policies, procedures, and work plans for the Brazil TPS organization, delegating assignments to subordinate managers and professional teams.
• Drive the overarching strategy and execution for large-scale TPS operational projects that impact multiple cross-functional areas within the organization.
• Develop departmental plans, establishing production priorities, business strategies, and resource allocation models guided by group objectives and budget availability.
• Evaluate and select methods, techniques, and evaluation criteria to drive consistently high-quality delivery, policy compliance, and performance metrics across Brazil operations.

• Maintain full accountability for the departmental budget, ensuring optimal financial management, cost control, and resource distribution across lines of business.
• Direct workforce strategy, staffing levels, performance management, and organizational structure for all Brazil TPS operational units.
• Develop, modify, and execute operational policies affecting immediate local delivery, with potential scope to influence company-wide policies and best practices.

• Analyze complex, high-consequence issues of diverse scope using conceptual thinking, in-depth knowledge of organizational objectives, and insights into global business trends.
• Address and resolve critical, loosely defined operational and safety challenges that lack clear strategic precedent, establishing structured guidelines and workflows.
• Make pivotal operational decisions; mitigate risks that could lead to critical delays in schedules, unit performance, or broader business activities impacting short-term (<1 year) team results.

• Serve as the senior operational contact for internal executives, global functional peers, and external client stakeholders across multiple functional areas.
• Frequently interact with and advise senior leadership and team leads on complex operational, regulatory, and safety matters.
• Apply advanced negotiation and persuasive skills in sensitive, high-stakes situations to align cross-functional stakeholders on departmental outcomes while maintaining strong strategic relationships.

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