HR Shared Services Supervisor

Job Title:

Job Description

• Manage end-to-end employee visa applications, renewals, transfers, amendments, and cancellations.
• Coordinate employment permits, medical fitness tests, Emirates ID applications, and residency formalities.
• Liaise with Free Zone Authorities, ICP, GDRFA, MOHRE (where applicable), and other government entities.
• Maintain visa expiry trackers and ensure proactive renewals to avoid penalties or operational disruptions.
• Coordinate employee visa transitions, including bulk transfers to Concentrix sponsorship.
• Handle labour complaints, immigration queries, government notices, and related escalations in coordination with HR and Legal.
• Manage external PRO service providers, ensuring timely processing, cost control, and service quality.

• Manage employee joining formalities, personnel documentation, and onboarding coordination.
• Maintain accurate employee records, visa documents, employment contracts, and statutory compliance trackers.
• Support employee transfers, exits, final documentation, and visa cancellations.
• Address employee queries related to visas, employment documentation, and government procedures.
• Coordinate with HR, Payroll, Finance, and Operations to ensure smooth employee lifecycle management.

• Ensure compliance with UAE labour laws, immigration regulations, and applicable Free Zone requirements.
• Maintain centralized visa, employee administration, and recruitment dashboards.
• Provide daily, weekly, and monthly updates on pending applications, renewals, employee issues, and service delivery.
• Monitor service-level agreements, proactively identify risks, and implement process improvements.
• Supervise recruitment and PRO activities, ensuring accountability, accurate documentation, and timely resolution of escalations.

• Manage end-to-end recruitment for frontline, supervisory, and professional positions across UAE accounts.
• Coordinate hiring requirements, workforce plans, and approved job requisitions with Operations.
• Oversee candidate sourcing, screening, interviews, selection, offer management, and onboarding.
• Ensure recruitment targets and agreed hiring turnaround times are achieved.
• Maintain recruitment trackers, hiring dashboards, and regular progress reporting.
• Identify sourcing challenges and implement strategies to improve recruitment effectiveness.

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