Member Support Specialist Townsville

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Job Description

If you’re looking for consistent hours, a permanent position and a clear career pathway, this could be the opportunity for you. We’re growing our Australian Super team and are looking for people with strong customer service skills who are ready to transition into financial services.

You don’t need call centre or superannuation experience — if you’ve taken orders, handled complaints, or turned a bad customer experience into a good one — you know more than you think. We’re looking for people exactly like you!

Ongoing start dates.

• Permanent, full‑time role with stable 38‑hour weeks

• Monday to Friday roster between 7:00am–8:00pm — no late nights or weekend shifts

• Paid, structured training so you can confidently step into a new industry

• $28.12 per hour + 12% super + performance incentives

• Located right here in Townsville, 7 Tomlins Street.

• Professional, supportive environment with ongoing development

• Exposure to compliance, privacy and regulated environments

• Team culture focused on wellbeing, collaboration and growth

• Clear internal career pathways — 80% of our frontline leaders began in this role

As the first point of contact for members, you will provide clear, accurate support across a range of superannuation enquiries, including:

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  Helping members with online access, contributions and account updates

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  Supporting pension enquiries, withdrawals and investment options

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  Navigating multiple systems to resolve enquiries efficiently

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  Maintaining privacy and compliance standards

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  Delivering professional, customer‑focused service in a high‑volume environment

• People from retail or hospitality seeking stable, predictable hours

• Individuals wanting to move into a corporate environment with long‑term opportunities

• Customer service professionals looking for growth, not just a job

• Those who communicate clearly, can multitask and stay composed during complex enquiries

• Candidates with a strong work ethic, accountability and a team‑focused approach

Concentrix is dedicated to creating an inclusive and supportive work environment that values diversity in all forms. As an equal opportunity employer, we invite applications from people of all cultures, abilities, backgrounds, and particularly from First Nations communities. Our commitment to equity, diversity, and inclusion ensures that any necessary adjustments during the recruitment process are accommodated, We invite you to discuss any necessary support or adjustments you may need during the recruitment or employment process, assuring that such needs will not impact hiring decisions.

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