Quality Evaluator with German

POL Katowice - Global Office Park, Building A2 Flrs 10 thru 13mid

OtherQuality

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Quick Summary

Key Responsibilities

Review calls, emails, and chats for quality, accuracy,

Requirements Summary

English, German (Required) Time Type:Full time2026-11-03

Technical Tools

OtherQuality

Job Title:

Quality Evaluator with German

Job Description

The Quality Evaluator is responsible for monitoring and evaluating inbound and/or outbound calls and other customer contact methods (e.g. email, chat) for accuracy and adherence to established quality standards. This position assists in the output of assessing quality standards and providing insight to customers to contribute to program performance improvements.

Responsibilities

~1 min read

→Monitor and evaluate customer interactions: Review calls, emails, and chats for quality, accuracy, and compliance
→Share feedback and insights: Report evaluation results and identify improvement opportunities
→Support scoring consistency: Take part in calibration sessions with Quality, Operations, and clients
→Maintain program knowledge: Stay up to date with processes, products, and quality guidelines
→Drive continuous improvement: Support quality initiatives, operational improvements, and training needs

Experience: +1 year in a similar role, ideally in BPO or call center environment
Languages: Fluent in German and English (at least C1 level) - both verbal and written.
Skills: Strong attention to detail, Good communication skills, Ability to multitask and meet deadlines, Microsoft Office proficiency
Location: Availability to work from our Katowice office