Real Time Analyst - Bilingual

NIC Managua - Del complejo Plaza el Sol, 200mts al Estemid

OtherReal Time Analyst

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Quick Summary

Key Responsibilities

Distributes accurate and timely agent schedules. Inputs intraday corrections and exceptions into systems for agent time off and absences.

Requirements Summary

English (Required) Time Type:Full time

Technical Tools

OtherReal Time Analyst

Job Title:

Real Time Analyst - Bilingual

Job Description

The Real Time Analyst (RTA) is responsible for managing the intraday performance of one program or line of business within a Call Center environment. This position will utilize monitoring systems to ensure appropriate staffing levels and agent availability to meet client expectations and scheduling standards.
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Responsibilities

~1 min read

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Previous experience in Workforce Management entry-level roles (at least 3 years).
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Effective written and verbal communication skills in English (B2 level).
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Proficient in Microsoft Excel.
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Ability to multitask and meet timelines on deliverables.
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Results-oriented.
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Quick learner and self-starter.
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Associate degree in a related field will be a plus.