Senior Technical Data & Reporting Analyst

Job Title:

Job Description

• →Develop, maintain, and continuously improve dashboards and reporting for TechEV and Centralized Quality Assurance teams.
• →Own existing TechEV and QA dashboards while designing new reporting solutions focused on performance metrics, historical analysis, trends, aging, throughput, quality, productivity, and delivery performance.
• →Build and enhance Jira dashboards, filters, workflows, reports, and historical trend views using advanced hands-on Jira and JQL expertise.
• →Develop Tableau dashboards and visualizations that include calculated metrics, KPIs, historical reporting, and clear executive-level insights.
• →Use SQL to independently query, join, organize, validate, reconcile, and analyze complex datasets.
• →Translate complex technical data into concise, visually polished, and actionable reporting for management and senior leadership.
• →Investigate data and reporting issues independently, identify root causes, validate results, and recommend improvements.
• →Identify trends, risks, anomalies, patterns, productivity drivers, quality indicators, and opportunities for operational improvement.
• →Apply AI tools and automation techniques to enhance analytics, dashboard development, reporting efficiency, and anomaly detection.
• →Build a strong understanding of TechEV and CQA roles, responsibilities, processes, metrics, and business objectives to ensure reporting reflects how teams operate.
• →Support reporting related to QA metrics, including testing progress, defects, automation, quality trends, productivity, and delivery performance.
• →Prepare and present data insights, trends, risks, and findings clearly and confidently to management and senior leadership.
• →Partner with stakeholders to ensure reporting provides meaningful insights that support decision-making and continuous improvement.
• →Complete all assigned, mandatory training within the timeframe provided.
• →Conduct and/or participate in regularly scheduled 1:1 meetings with your direct manager and/or direct reports.

• 7–15 years of experience in technical data analysis, reporting, dashboard development, business intelligence, or a related analytics role.
• Advanced hands-on experience with Jira, including JQL, dashboards, filters, reporting, workflows, historical trends, and data validation.
• Advanced Tableau experience, including dashboard development, data visualization, calculated metrics, KPIs, and historical reporting.
• Advanced SQL skills with the ability to query, join, organize, validate, reconcile, and analyze complex datasets independently.
• Experience with Power BI reporting and dashboard development.
• Strong analytical skills with the ability to identify trends, risks, anomalies, root causes, and actionable insights.
• Experience using AI to enhance data analytics, reporting, dashboard development, automation, and identification of trends or anomalies.
• Ability to quickly understand TechEV and CQA roles, responsibilities, processes, metrics, and business objectives.
• Understanding of QA metrics, including testing progress, defects, automation, quality trends, productivity, throughput, and delivery performance.
• Strong written, verbal, and executive-level communication skills.
• Experience preparing reporting and presenting insights to management and senior leadership.
• Ability to explain complex data, trends, risks, and findings clearly, confidently, and professionally.
• Highly organized, detail-oriented, technically strong, and comfortable working independently in a senior-level capacity.
• Ability to create polished reports and visualizations suitable for circulation to management and senior management.
• Ability to work onsite in Omaha, NE.

Concentrix is an equal opportunity and affirmative action (EEO-AA) employer. We promote equal opportunity to all qualified individuals and do not discriminate in any phase of the employment process based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy or related condition, disability, status as a protected veteran, or any other basis protected by law.

For more information regarding your EEO rights as an applicant, please visit the following websites:

·    English  

·   Spanish

Concentrix welcomes and encourages applications from candidates with disabilities and is committed to providing an inclusive recruitment process. If you require reasonable accommodation to participate in any stage of the application or interview process, please let us know. Requests may be made by contacting app.acco@concentrix.com.  All information will be treated confidentially and used solely to facilitate your participation in the recruitment process.

As part of our recruitment process, we may use artificial intelligence (AI) tools to assist in the screening and/or assessment of job applicants. These tools could be used to evaluate resumes, applications, and other materials submitted to help us identify the best candidates for the role.

In accordance with federal law, only applicants who are legally authorized to work in the United States will be considered for this position. Must reside in the United States or have a valid U.S. address for residence.  

For further information on available work states and Equal Employment Opportunity as an applicant, please click HERE