Service Advisor with French

GEO Tbilisi - Vake Plaza 7th & 8th Flrs, 72a Ilia Chavchavadze Avenue, 7th & 8th Flrsmid

OtherService Advisor

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Quick Summary

Key Responsibilities

Fluency in French - both verbally and written All training will be completed in English,

Requirements Summary

Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’) Clarify customer requirements; probe for understanding,

Technical Tools

OtherService Advisor

Job Title:

Service Advisor with French

Job Description

We are happy to share that Georgia is the newest location on the Concentrix map! Join our team and start your career journey with us. We are just a few clicks away!

The Support Agent position interfaces with customers via inbound calls, outbound calls, or through the Internet, depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's product or services.

Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’)
Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer
Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer
Greet customers in a courteous, friendly, and professional manner using agreed upon procedures
Maintain basic knowledge of client products and/or services
Prepare complete and accurate work including appropriately notating accounts as required
Participate in activities designed to improve customer satisfaction and business performance
Offer additional products and/or services
Track, document and retrieve information in call tracking database
Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff

Requirements

~1 min read

Fluency in French - both verbally and written
All training will be completed in English, so an advance level of the language is needed as well
Excellent communication and customer handling skills
Good typing and computer skills (MS Office, use of internet, e-mail and web-based applications)
Be organized, have problem-solving and analytical skills
Team player with a great attitude
High school education

What We Offer

~1 min read

✓Competitive salary

✓Medical insurance

✓Life insurance

✓Performance bonus

✓Internet allowance

✓Meal vouchers

✓Various career development opportunities

✓Holiday pay

✓Team and Concentrix events

With 440 000 colleagues all over the world, we specialize in creating exceptional customer experiences and driving digital transformation for some of the world’s biggest and best companies.

We’re fanatical about our diverse and passionate people all across the world. We embrace all our different cultures, individualities, and personalities because we recognize that all our differences make us stronger together. Concentrix is an equal opportunity employer, and we process applicants without regard to disability, race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression or any other characteristic.

We show our colleagues how important they are by showering them with perks, like a culture of belonging; clear paths for career development; professional support, coaching and mentorship programs; performance-based pay; a global network of lifelong friends and peers; and more! (Like, lots more.)