Specialist, Renewal Sales (Advisor)

Job Title:

Specialist, Renewal Sales (Advisor)

Job Description

The Sales Representative is responsible for demonstrating the value and benefits of our client’s products or services through customer engagement, with a primary focus on selling and/or renewing contracts. This role is responsible for effectively articulating the value of products or services to customers.

• Work within a dedicated territory and team for your assigned client to achieve your revenue-based quota by selling renewals/services and identifying upsell opportunities.

• Provide accurate weekly, monthly, and quarterly sales forecasts.

• Develop strong product knowledge and technical understanding of services to assess client requirements and recommend appropriate solutions.

• Initiate actions to resolve customer concerns and overcome roadblocks impacting customer satisfaction or product adoption.

• Manage competitive pressures, address objections, and implement retention strategies to retain existing customers and acquire new business.

• Manage a high volume of customer interactions through phone and email, with the majority of communications being outbound.

• Work closely with your team and management to deliver a professional and positive customer experience during all customer and prospect interactions.

• Maintain accurate and up-to-date records in the CRM system to ensure all customer, sales, and engagement data is captured.

• Execute various sales motions, including lead qualification, lead conversion, customer health checks, customer advocacy, contract renewals, and voice-of-customer activities.

• Work collaboratively with a team and report directly to a Sales Manager. Utilize advanced Microsoft Excel functions such as VLOOKUP, XLOOKUP, Pivot Tables, and data analysis tools for sales tracking, forecasting, reporting, and business insights.

• Build, manage, and maintain relationships with channel partners, resellers, distributors, and strategic business partners to support customer retention, drive revenue growth, and maximize business opportunities.

• Analyze sales performance, customer trends, and partner performance metrics to identify opportunities for process improvement and business growth.

Location:

MYS Kuala Lumpur - Lvl 15 Wisma Mont Kiara, 1 Jalan Kiara

Language Requirements:

English

Time Type:

Full time