Specialist, Sales Support

Job Title:

Job Description

• 1+ year of relevant working experience

• Knowledge of Microsoft products including Word and Excel (can perform basic functions)

• Have necessary skills for email, phone and video communication

• Handle confidential information with complete integrity

• Experience in administrative tasks, organization of detailed work materials, and prioritizing deadlines

• Accustomed to identifying and recommending corrective action for moderately complex issues

• Experience following scripts and processes according to contractual agreements

• Experience learning new technology and data

• Outbound calls with vendors and suppliers to confirm service availability

• Maintain quote documentation with accurate pricing and configurations

• Prepare quotes for contract renewals

• Ensure the integrity of client information is maintained in the database systems

• Manage Excel (can perform basic functions)

• Perform bookings (Purchase Order processing) and booking reconciliation

• Grow skill and expertise to perform quality assurance and begin to identify areas for improvement

• Focus on customer needs and communicate with Senior Sales Support staff and management.

• Handle medium to high priority escalation items, while escalating most complex items to management for review and consideration

• Maintain Knowledge Base Tools, including a CRM

• Identify and call out operational risks to management for review and consideration

• Participate in KMIP (Know, Measure, Improve, Perfect) methodology in daily activities, as relevant to role

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