Specialist Technical Sales (Hong Kong)

Job Title:

Job Description

As a Technical Sales Representative in our team, you will:

• Serve as the primary technical resource for the sales team, provide technical expertise on products, services, and technologies.
• Attend customer meetings, engage with potential and existing customers to understand their technical needs and business objectives.
• Collaborate with the sales team to develop customized solutions that meet customer requirements.
• Demonstrate product features and benefits through presentations, demos, and technical discussions, both in person and via video conference.
• Address technical queries and provide timely, accurate responses.
• Confirm implementation requirements and pricing to provide customers with accurate cost projections.
• Act as a customer advocate for pre-sales and post-sales discussion, offering consultative support and consistent follow-up.
• Build and maintain strong relationships with key stakeholders, including IT managers and decision-makers.

• Stay up-to-date with industry trends, competitive landscape, and technological advancements to position SaaS solution adoption effectively.
• Provide feedback to the inside sales and channel partner team based on customer insights and market demands.
• Identify opportunities to streamline and enhance sales processes, including recommending improvements, and develop and implement comprehensive training programs.

• Train and support the sales team on technical aspects of products and solutions.
• Conduct workshops and training sessions for internal teams and external customers/partners to enhance product knowledge.
• Track and report on solution adoption rates and customer feedback.
• Create high-quality technical documentation and solution blueprints that are comprehensive, accurate, and easy to understand.

We’ll be a great match if you have:

• Bachelor degree, major in computer science is preferred
• More than 5 years of experience in pre-sales or technical consulting role with customer-facing approach. More than 3 years of experience in technical sales of cloud products or related solutions.
• Strong familiarity in software or hardware solution selling/ service industry.
• Excellent command of Cantonese and English language proficiency (verbal and written).
• Experience managing the Hong Kong market is encouraged to apply for this role.
• Experience working with or selling Cloud Computing such as Software as a Service (SaaS)/ Platform as a Service (PaaS)/ Infrastructure as a Service (IaaS) would be highly advantageous.
• Have experience or exposure to Open Source Software (OSS) including but not limited to  Microsoft Azure, Office 365, Dynamics 365, Google Workspace or similar solutions.
• Consultative capability to influence customers in an interactive approach with demonstrated ability to extract hidden or unrealized requirements from customer.
• Problem solver and able to identify pain points and share best practices in open-source software management.
• Demonstrated ability to focus and manage ambiguous customer needs into specific, deliverable requirements.
• Customer-focused mindset with a commitment to delivering exceptional service and support on time.
• Advanced written and verbal communication skills - proactive communication style ensuring timely status of projects
• Excellent knowledge of CRM such as Microsoft Office, Google Workspace, Salesforce, Oracle tools and/or programs.

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