Specialty Seller, Collections Practice

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Quick Summary

Key Responsibilities

Your success at Concentrix will directly impact the growth of our overall organization.

Requirements Summary

A demonstrable number of years of Collections related sales or business development experience,

Technical Tools

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Job Title:

Specialty Seller, Collections Practice

Job Description

Concentrix is seeking to add a Sales Director to our F&A (Collections) practice for the North American sales theatre – Local sales with Global capability.

From Banking and specific financial service markets (Retail, Auto) to large scale Telecoms and Utilities sectors, Concentrix is aiming to develop Collections solutions for client’s that meet the right balance of cost, efficiency, risk and innovation, all whilst navigating the multi layered and evolving regulatory structures - even more so with the development of greater self-service, digital and AI powered solutions.

Concentrix Collections offers a breadth of highly established operational capabilities both domestically in the US and Globally with its deep network of Near and Offshore dedicated service sites, and benefits from core Concentrix technology that drives operational excellence.

AI has become an essential tool across numerous aspects of the collection’s ecosystem; tracking and preventing delinquency through enhanced Data Analytics, enhancing operational efficiency with Agent support tools and driving the customer experience with Generative AI engagement. Concentrix has developed Collections tools that integrate advanced core technologies with insights from across our Global 12,000 agent experts to provide effective and compliant solutions. These tools enhance the both the customer and agent experience, whilst creating real value for clients in terms of Revenue and Cost.

Responsibilities will include building and managing a healthy sales pipeline focused on driving revenue, adoption, and market penetration for Concentrix within the North American (mainly US) market.

The ideal candidate will possess a proven history and background in Collections that enables them to lead a sales effort that will include teaming with Sales Representatives, Solutions Architects, Practice SME’s for engagements at the CXO level within large enterprises.

The successful candidate will possess a domain background that enables them to drive an engagement and interact both at the CXO/VP level and with key client stakeholders and technical specialists in the Collections sphere. This includes a technical understanding of US compliance, Credit Risk, AI solutions and On/Near/Off shore operating models.

The candidate must possess proven strategic and analytical thinking skills to address business, product, and technical challenges, while effectively constructing persuasive value propositions and working collaboratively across departments to achieve consensus.

Requirements

~1 min read

Concentrix is an equal opportunity and affirmative action (EEO-AA) employer. We promote equal opportunity to all qualified individuals and do not discriminate in any phase of the employment process based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy or related condition, disability, status as a protected veteran, or any other basis protected by law.

For more information regarding your EEO rights as an applicant, please visit the following websites:

· English

· Spanish

Concentrix welcomes and encourages applications from candidates with disabilities and is committed to providing an inclusive recruitment process. If you require reasonable accommodation to participate in any stage of the application or interview process, please let us know. Requests may be made by contacting app.acco@concentrix.com. All information will be treated confidentially and used solely to facilitate your participation in the recruitment process.

As part of our recruitment process, we may use artificial intelligence (AI) tools to assist in the screening and/or assessment of job applicants. These tools could be used to evaluate resumes, applications, and other materials submitted to help us identify the best candidates for the role.

In accordance with federal law, only applicants who are legally authorized to work in the United States will be considered for this position. Must reside in the United States or have a valid U.S. address for residence.

For further information on available work states and Equal Employment Opportunity as an applicant, please click HERE