Sr. Manager, B2B Sales

Job Title:

Job Description

• 8+ years of inside sales experience with 5 years as an inside sales manager (not renewals or customer success)

• 5+ years of people leadership, team leadership, or team coaching/ mentorship experience

• For the Philippines market, experience selling to Filipino clients or working in the Philippines

• Sales and Sales Management experience preferably in a technology, IT, SaaS, or Human Capital / Consulting

• Track record in both hunting and farming sales

• Expertise in scaling businesses in a high-growth market

• Willingness to coach and provide guidance to team members to improve the sales skills of the team

• Lead the team to achieve specific business targets and meet assigned performance targets weekly/monthly/quarterly, ensuring high customer satisfaction

• Provide accurate ongoing sales forecasting and ensure data recorded in the CRM is accurate and up-to-date

• Be an enabler to remove roadblocks and help the team to resolve challenges to support sales opportunities

• Monitor and lead team call time and productivity and conduct weekly performance reviews and weekly coaching sessions with all team members

• Analyze data, performance, and customer experience trends to develop strategic sales plays and best practices for client/specific territories

• Stay current on developments in client services and within the market and ensure the team is informed on the latest trends and market direction

• Be a point of escalation for our clients and respond promptly to any issues

• Maintain a balanced level of communication with the Sales Director and externally facing client to ensure strategic client relationship is fostered and developed

• Work with client contact on reporting and forecasting

• Ensure team understanding to achieve operating plan targets, sales targets, and client performance targets (CPTs)

• Work with internal functional resources and external partners to develop a coaching platform

• Coordinate team incentives and Sales Performance Incentive Funds

• Partner and build business relationships with all partners to ensure customer expectations are met

• Work with teams and management to improve sales processes and achieve a positive customer experience

• Lead team to buying/renewal process to achieve greater client satisfaction

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