Training and Quality Manager

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Job Description

Are you ready to elevate learning and quality excellence? We are searching for a dynamic Training and Quality Manager to drive our end-to-end learning and quality assurance strategy across multiple client accounts. This pivotal role will empower our teams and ensure alignment with client requirements, operational goals, and future readiness.

This is not merely a QA Analyst or Trainer role; we’re looking for strategic leaders proficient in both training and quality assurance. Candidates should excel in stakeholder engagement and client partnership, showcasing their ability to mentor, influence success within financial services accounts or similar environments.

• →Lead the design and delivery of strategic learning and development initiatives, including onboarding, upskilling, cross-skilling, and leadership development, to address capability gaps and support business objectives.
• →Drive a culture of continuous learning through innovative training solutions, coaching programs, and modern learning methodologies, ensuring teams remain adaptable to evolving client and regulatory requirements.
• →Establish and oversee training and quality assurance frameworks, ensuring compliance, operational excellence, and audit readiness across multiple lines of business.
• →Define, track, and analyse performance metrics to measure training effectiveness, quality outcomes, and business impact, providing actionable insights to stakeholders.
• →Partner with senior leaders, clients, and operational teams to identify improvement opportunities, implement corrective actions, and enhance customer experience and service delivery.
• →Lead, mentor, and develop Training and QA teams, ensuring consistent standards, high-quality delivery, and readiness to support organizational growth and change initiatives.

• Proven experience in training and quality management
• Experience and prior exposure within complex, multi-account environments (preferably Financial Services).
• Strong stakeholder management skills, with the ability to influence senior leaders and clients effectively.
• Demonstrated success in designing and implementing strategies that yield measurable business outcomes.
• Familiarity with regulatory and compliance frameworks within Financial Services.
• Excellent analytical, communication, facilitation, and leadership abilities.
• Strategic thinker with hands-on execution capabilities.

Are you ready to make a significant impact through governance, reporting, and continuous improvement initiatives? Apply now!

Concentrix is a global leader in customer experience solutions and technology, serving some of the world’s best brands. We specialize in crafting engaging experiences and driving digital transformation to deliver exceptional results for our clients. With a presence in multiple countries, our diverse and talented team is dedicated to innovation, growth, and delivering high-quality services. 

Concentrix is a Disability Confident and equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, colour, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.
  

As part of our commitment to the Employment Equity Act and Concentrix South Africa’s Employment Equity Plan, preference will be given to candidates from designated groups in alignment with the Company’s EE Sectoral Targets and Affirmative Action measures. This approach supports our goal of promoting fair representation and diversity within the workplace. 

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