Travel Support Agent with Turkish

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Job Description

We are happy to share that Georgia is the newest location on the Concentrix map! Join our team and start your career journey with us. We are just a few clicks away!

Our new client is a leading global platform for flights, an air technology company with a presence across all continents. Their main goal is to deliver air tech solutions to any type of company facing the customer. We believe that great people are the key to a great solution that is why we are looking for the best Travel Support Agents. With your excellent expertise and communication skills, we can create a place where every customer can feel special.

The Travel Support Agent position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's product or services.

• Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’)

• Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer

• Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer

• Greet customers in a courteous, friendly, and professional manner using agreed upon procedures

• Maintain basic knowledge of client products and/or services

• Prepare complete and accurate work including appropriately notating accounts as required

• Participate in activities designed to improve customer satisfaction and business performance

• Offer additional products and/or services

• Track, document and retrieve information in call tracking database

• Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff

• Fluency in Turkish - both verbally and written

• All training will be completed in English, so an advance level of the language is needed as well

• Excellent communication and customer handling skills

• At least 6 months of working experience in a customer service environment

• Good typing and computer skills (MS Office, use of internet, e-mail and web-based applications)

• Be organized, have problem-solving and analytical skills

• Team player with a great attitude

• High school education

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